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Color Set
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66,615 Verificado Comentarios de clientes |
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Color with highlightsI think the color will work with the addition of the highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection! |
Wrong colorMy custom color was the same shade I was born with. It was supposed to be red and my hair was more brown. It does take to the hair well and really lasts. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
1st timeSo i asked for an ash light brown and some how my roots are red. And the rest of my hair is the right color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- We're so sorry to hear that your recent application did not deliver your desired results. It appears that you ordered a Light Brown Ash Copper, which has copper tones added. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreenMy hair is GREEN!!!! I’ve been coloring my hair for more than 15 years, and never has my hair looked so horrible. My hair as getting older has a tendency to be slightly reddish. I asked for a color to tone down and get rid of any gold/reddish. Instead I got more red and streaks of greenish/black! It looks as if I had put Halloween black in my hair and it didn’t all wash out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
New AdventureI was so excited to recieve my hair color kit and it came so fast. It was packaged so nicely with personalized labeling that added a special touch. The kit was easy to use with simple instructions but the dye scent almost knocked me out. The final product was a little lighter than I expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachelle- Thank you for reaching out! Our color is freshly mixed per order, and for this reason, we recommend applying in well-ventilated areas whenever possible. We are happy to adjust per your feedback, and we can confirm that our colorist will adjust your color a bit darker for you. Please keep an eye on your email for further information from us. We look forward to crafting your next custom color! |
It was not what I wantedMy hair is black. I followed the directions perfectly and my hair is straight up black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatarina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ColorGray is covered well, but the color on the gray lightens up really quickly and ends up being about a shade lighter then what's pictured. The parts of my hair that were colored (highlights & lowlights) in the salon stay pretty close to the color represented in eSalon's picture of 'dark blond.' I appreciate that you've worked with me to try and get it right, thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair looks very good.I have always gad fair hair and now going grey , edalon has blended my natural colour with the grey beautifully. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqui - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Not for stubborn greys...My initial notes to the colorist made it clear I did not want any red tones but my first formulation came out very pink. My greys were tinited a glowing pink color. They tried twice to fix it however, each time it came out reddish and fell out of my greys within a few days. I ended up using a grocery store box color and achieved the cool tones and grey coverage. The customer service is EXCELLENT though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nothing specialBarely noticeable difference, hair feels and looks the same as when I use box color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |