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Color Set
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66,591 Verificado Comentarios de clientes |
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Think your product is good but. . .I liked this product from the start. My hair was soft and silky after I colored it. It didn't work for me or there was not a clear communication about how I wanted it colored. It covered the gray, but The roots were always black and the lengths were a nice maroon red. I kept asking for it all to turn out the reddish color, but it never did. I tried to color my hair four times with the product, calling and talking to a consultant each time to see if we could adjust the root color. Now I have my daughter's wedding and I really want to have my hair all the same color. I will need to go to a salon (which I didn't want to do). Makes me sad that I couldn't make this work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanette- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Issues w covering grey hairHi thanks for your time reworking my custom color. Grey coverage an issue for me not sure if I need to be a shade lighter ? Typically color my hair “golden blonde” as most of my head is grey- this sides and my part are very noticeable between coloring. My experience is that Ash color does not jibe-turns my hair more dusky green -it’s a lot to ask but any suggestions are appreciated /thx 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Only dyed it yesterdayMy hair is long & black there was enough dye which was amazing usually I have to buy 2 , loved the 2 pairs of gloves the brush the barrier cream and the wipe for removing dye , it’s too early to tell if the grey roots will appear after a week as my old dye never seemed to stick to the grey my hair feels good , I’m happy with the results I will review it in a week & get back to you if my roots are still good.... 2 weeks on my grey roots are showing the colour seems to have come off the grey rather disappointed the price would buy me 4 boxes of my original sorry loved everything that came but for me it hasn’t worked out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Good but I may need to figure out the right colour for meMy hair feels great and I'm happy with all the little personal touches 🙂, it's just that my hair colour doesn't really look much different 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Please Don't!I have never wrote a review this bad, but this is worth it! This product made my hair super staticy, and a weird color at the roots, and they say 100% satisfaction guaranteed, but they just want to give you a credit, to do it again! Hell No! Just please give me my money back, thank goodness I can wear a baseball cap at work! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fades too quicklyMy hair always looks amazing for about a week, then my greys are already showing thru. I've used this product a few times, and it always lasts about a week or so before it fades out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hate this colour - so blandLooking to change colour and working with Tammy for a new vibrant and vivid colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarla- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Much better than store boughtThis product is awesome. I do need to tweak my color a bit as it came out too black red. I was looking for a dark brown Auburn burgundy red. It's kind of like it processed on my head but the mixture didn't mix well together, so I have some red spots and some black spots. I'll keep at it though. I've gone over a month and didn't need to use the root touch up. My grays are just now peeping out. If I have to go by trial and error it's worth it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelby - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorMy color was a little lighter than what I like. I requested a darker color so I will let you know how it turns out the next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Gray hair was nor covered as expectedRoots were lighter than the rest of the hair. I love how soft the hair was after the treatment. Not sure if I want to order it again since the main purpose was to cover gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia- We’re so sorry to hear that you were disappointed by the results of your color application! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |