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Color Set
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66,591 Verificado Comentarios de clientes |
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Incredibly dryingI have never had any color--salon, box, or Sally's brands---dry my hair out the way the eSalon color did. It was like straw after coloring it. I followed the instructions precisely, and conditioned it well after. The color looked okay, had dimension, but was warmer than I had requested. My hairstylist couldn't believe the condition of my hair---I've been seeing her for years, and she had never seen it so dried out. I also didn't hear back from my eSalon stylist when I messaged her about my color, prior to it being shipped. I wanted cool blonde. When you get it, you don't even know what level blonde you have gotten, or if it is red, golden, ash, etc. I just know it wasn't what I wanted and it dried my hair out horribly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Très mécontente et déçue !Cheveux blancs non couverts au niveau des racines et longueurs rosées, rouges, rouillés... mais pas roux ! Je déconseille ! Heureusement pour moi, la couleur semble s'estomper au fil des lavages des cheveux ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Nous apprécions vraiment vos commentaires. En examinant votre profil, nous constatons que vous avez déjà travaillé avec l'un de nos experts en couleurs pour résoudre votre problème. S'il vous plaît laissez-nous savoir s'il y a autre chose que nous pouvons faire pour aider! |
I like it; but wanted it lighter.I like it; but wanted it lighter. I love that it doesn't damage my hair much and that it makes it shiny. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great productI do like this color system. I’m just having some trouble getting the exact color I want, but I think that is just me, I have a lot of gray and have been highlighting for years, at first the color was just too dark, but my hair did feel healthier. I’m working with my colorist to get the right color still. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI love e salon color kit it comes with complete directions so you caint mess up I like having one for my roots then another for my ends I end up with almost like subtle hi-lights my hair always feels fuller afterwards 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Hot rootsI have hot Roots my hair is two very different colors. No shine looks dull 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
why...i have been coloring my hair for 25 plus years .. and never had it turned out feeling like straw... always soft silky shiny ... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimm - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Mix was a bit offI absolutely love the way the hair color makes my hair feel. It feels super healthy, looks shiny and I love that aspect. That being said the initial color swatch I clicked on said violet and there was no violet in my initial mix. Lots of mahogany though, and my hair takes to red really easily so it’s very red. My stylist consulted with me and we altered the color a bit so it has some violet undertones now but it’s still way too red. After a few washes, after my second batch of color, a lot of the violet undertones have disappeared and we’re back to the mahogany. I’m really not crazy about mahogany. 3 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you to resolve this. We appreciate you reaching out! |
Extremely dry, brassyI’ve been use eSalon for over 2 years and have always been satisfied. I’ve noticed the last two times I’ve dyed my hair how dry and brassy it becomes. I dyed my hair almost a week after I received my last shipment. I noticed right away my hair was really dry. 4 weeks later and it’s really brassy red. I’m normally very satisfied with my hair color but my hair feels like straw and I’m not using anything different on my hair to make it so. I’ve even tried a hair mask and it’s still very brittle. 7 de 9 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrissie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Great at first, but...I had been dying my hair blonde for years and was getting tired of seeing too much red near my roots that contrasted my length which had no red. I decided that it was time to go darker to try and get rid of the red and get my hair closer to its natural color. I was super psyched with the results after coloring my hair with eSalons light/medium ash brown. Not all, but most of the red in my hair was neutralized and it was a super flattering soft shade of ash brown. After less than two weeks, however, most of the color has washed completely out of my hair exposing more red in my roots. I think the most disappointing thing is seeing the length of my hair lose most of the new color and reverting back to its previous blonde color. Keep in mind that I only wash my hair every three days or so using a good brand of shampoo/conditioner that's sulfate-free and specifically for color-treated hair. Not only that, but I also use eSalon's Tint Rinse two times a week as well as their Universal Leave-In every time I wash my hair, and their Weekly Retreat once a week. I also don't use any sort of styling product in my hair. Being someone who has struggled with getting their hair color where they want it for a long time, I'm pretty disappointed as I don't like the idea of having to do all-over color every time I color my hair and paying over $25 each time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrooke - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |