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Color Set
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66,591 Verificado Comentarios de clientes |
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Color Improvements a Dud!Hello Esalon Just wanted to give some feedback on my most recent color experience with you! As you know I've been coloring my hair with your kits for a couple years now. My husband puts the color on for me and commented this time that it was kinda gooey. He said it didn't mix well and I thought maybe the heat during the shipping made it that way? I live in AZ. It arrived on the 10JUL and I got my mail each day. Just FYI. I kinda didn't pay much attention until I got in the shower to fill the container with water and lather it up in my hair. I looked in container and it was all gray and stuck in the container. It didn't mix up well with the water but I applied it anyway. Finished the rinse after lathering up for 2 min. Afterwards I looked in container again. It was all stuck in container at bottom and on sides. Not the typical caramel in color but a gray matter color. My hair isn't green or anything but not sure I like your improvements. I did take pictures of the bottom of bottle and on outside and you can see it in my pictures. I have been a satisfied customer for awhile but not sure it will continue with this product enhancement you supposedly made. Thanks and Hope to hear back from your team. Sincerely, Pamela Roark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Hair colourLove it. Matched to perfection. Wouldn't let me give it 5 stars. Site only letting 1 star annotations so ***** 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |
Not for meLighter than I wanted and left my hair so dry! Even though I followed times, used conditioner, and followed all directions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
poor customer serviceI'm writing this review on the customer service experience I had with esalon. I'm actually upset not to be able to use their products as they were very nice. I ordered my first product in May and was so happy with the results I signed up for the automatic plan. I received an email that my color was shipped June 17th & would receive updated shipping info 1-3 days later. When I did not, I reached out and was told "We are working very hard to ensure your order arrives as quickly and safely as possible. Due to a high volume of orders, carriers are experiencing difficulties updating their tracking information. We can confirm your order has been shipped on June 17, and should be delivered by July 1 latest. But please rest assured, your order can very well arrive anytime now. Unfortunately, delivery times are beyond our control as our carriers operate independently." I received an email June 30 asking "have you received your order." I found this odd since I was told July 1. As suggested by the email, I contacted customer service via the 1800 number. The woman was unapologetic after finding the last movement on my order was June 25th. So I said, I think I need to cancel my order. At this point she said ok, said I would receive an email and hung up. The email was minus the shipping - for an item I did not receive. So, I once again wrote customer service and explained the situation. Their response was, "Thank you for reaching out. Unfortunately we do not refund for shipping you can see our return policy here.." When I explained I never received the product and would be forced to dispute with my CC and leave a review - he replied, "Thank you for your reply. Please proceed how you feel necessary." Thanks Shawn. I am. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdrienne - We truly appreciate your feedback. We're so sorry you were unable to receive your last order. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hot roots!Since the salons are closed I thought I would try to do cover my grays that are coming in. I get my hair dyed my natural medium brown color. When it grows out you can only see the new grays because my stylist matches my color so, so perfectly. I worried that the eSalon color might come out too dark, if anything, but I wanted to get rid of my grays. I followed the instructions and I ended up with hot roots. I have an inch of light copper brown roots and don’t get it. You get can get hot roots when lightning your hair. I had them once when using box dye to lighten my hair years ago but I am not lighting my hair these days. I sent in a picture and detailed message. I turned off my subscription and they haven’t responded yet and if they do, I won’t accept a new formula to fix my hair. I’m sure there are happy customers who ended up loving their color, but I am not one of them. I will have to wait for my stylist to open up and she is will probably want to wring my neck. On a positive note, the color is shiny and my hair doesn’t feel like straw as some of the other reviews stated. Update: To the response team: No, nobody ever contacted me, the color expert didn’t ever reach out. I immediately sent in a ‘after’ picture and message and nobody contacted me. I turned off my subscription and that was that. Nobody ever gave me an explanation as to why my hair came out light brown with hot roots when I wanted a neutral medium brown, my natural color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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IncredibleI have tried several different colors and I have never had these kind of results when I do my coloring my self thanks esalon. 🥰 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChyral - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Didn't seem to work very wellI chose medium blonde, which seemed very accurate for my hair color, and copper tones, which I've always wanted to try. After finishing the whole process, you can barely see the copper at all and my hair looks lighter for some reason. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuri - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Still see greyI love how easy it was to dye my hair even though I started with the grey hair first 2 data later I could see some grey in the front. I would use the same color again but just leave it in longer than the instructions say 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarla- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AllergieHoch Allergisch hat meine Kopfhaut reagiert.Mein Kopf ist angeschwollen und es suppt wie verrückt.Kein gutes Produckt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFadime O.- Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Does not cover grayProduct is very powerful smell ! For $30 I could go to a salon and get pampered with product that covers gray and not burning eyes and nose. Do not want any further product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |