|
Color Set
|
66,591 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Hello Gray!My gray hair comes back within 2 weeks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCecily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour not rightI still have been unable to get colour right. I am getting closer to being the dark brown I want. I love the condition this leaves hair in I just need to tweak colour I think. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosClare K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CouleurBonjour Finalement je préfère la 1ère coloration Merci d’en prendre note Cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSabine H. - Merci pour votre commentaire. Nous avons informé nos coloristes de vos préférences. Nous allons revenir vers vous par e-mail pour plus d'informations. Encore merci d'avoir choisi eSalon ! |
catastrophe!!!Chatain naturellement j avais fait une coloration rousse et je désirais un roux plus soutenu plus orangé pus chaud, j'ai envoyé ma demande, une photo et je suis brune avec des reflets aubergine!!!!! j ai les cheveux très très longs aux fesses c'est irrattrapable....je suis plus que dégoutée tout mon entourage m a fait la remarque, mes cheveux sont très fonces avec des reflets violets et mes sourcils sont tellement plus clairs maintenant! Si vous tenez à vos cheveux, ne prenez pas le risque..... et en plus je viens de m'apercevoir que c'est un abonnement et ils ont osé me renvoyer une autre coloration!!!!! Alors que j'ai fait part de mon mécontentement! je n'avais pas du tout compris qu' il s'agissait d'un abonnement méfiez-vous! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
Not quite sure yetThis was my first time using eSalon. I had my hair professionally coloured at a salon and it didn't turn out how I wanted it (ash brown). When I signed up for esalon, it was recommended that I use a tint rinse to deposit colour back into my hair from the highlights I had. So I did that, turned my hair intensely orange, but I perservered to the actual colour application. Instructions were clear and easy to understand. Rinsing out in the shower made an absolute mess just to warn everyone! But anyway I did that then dried and styled my hair and it's just...meh. The colour is way way way darker than I wanted/hoped for, definitely not ash, more so dark brown. My hair just lacks dimension and looks blah. I'll wait and see how it fades our, but probably won't continue with my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBeth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
OrangeColour did exactly what I didn't want it to do and my hear went Orange. I mentioned this and they suggested a fix with a blue neutraliser which I agreed to and never heard anything afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKeith I. - We’re so sorry you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pink!!Instead of a slightly reddish medium blond, it is bright pink!!!! So much work went into getting rid of it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosYelena - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
mitigéeune couleur beaucoup trop foncée pour moi l(e choix de depart qui etait un chatain clair) il me semblais ne pas avoir choisi cela ...de plus la quantité de produit etait juste car j'ai une grosse masse de cheveux et cela je l'avais bien precisé !sinon application facile ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertoscatherine P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider. |
DisappointedI was so excited to get my new color. I have had trouble in the past with my grey hairs turning pink instead of auburn, so I thought I would give this a try. I followed the directions on top of already coloring my own hair fir the last 30+ years and it didn’t turn my grey hair pink but it barely covered my grey hair. I really hope we can get this figured out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAndrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DISAPPOINTEDFirst of all, I really like how gentle the product feels on my hair-the color, and the shampoo and conditioner do not feel harsh at all. I also don't feel the need to add an extra intensified hair conditioner just because I've colored my hair. I changed the formula from a demi-permanent formula to a permanent one and changed the color (I thought)-requesting a little more gold and mahogany. I was hoping that it was going to be a darker and richer color. Instead it barely looked as though I had even colored my hair, except for the covering the gray (which is a good thing). However, I noticed that I was sent a 20 volume developer instead of 10 like the last time, which would have made it more rich and darker looking. And now, I am already showing gray roots sooner than I normally do. (which is normally early anyway) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJoanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |