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Color Set
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66,591 Verificado Comentarios de clientes |
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nouvelle clienteHello super contente du résulta de ma coloration beaucoup d'attente avant de la recevoir . Car mon colis c'est perdu en route et je les retrouver par hasard en haut des boites aux lettres dans la rue ouvert pas top .... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertossylvie c - Merci beaucoup pour votre commentaire. Nous sommes ravis d'apprendre que votre coloration sur-mesure vous plaise. Cependant, nous sommes sincèrement désolés que la livraison de votre commande ne se soit pas bien passée. Nous allons vous contacter par email afin de remédier à ce désagrément. Encore merci d'avoir choisi eSalon ! |
Custom colorThe color was very good. First I tried the demi color dark blond to cover my platinum blond looked grate however the texture of my hair was not good after dying with the demi, the second time I used the demi it worked terrible did not cover my grays and my hair was very corse and dry no shine. eSolon where very helpful and sent me permanent color at no charge, I waited the full 4 weeks and applied it , The permanent color was not as harsh but still more drying then the store bought color permanent dye . Bottom line thier dye is to harsh for my hair. I only shampoo once a week and I take good care of my long hair. They were always helpful and responded to my questions, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherrill - We're so sorry to hear that you were unhappy with your most recent hair color experience. We have reached out to you via email to assist you further - please check your inbox for the next steps! We look forward to making this right. |
Pas satisfaiteBonjour, suis déçue de ma couleur, déçue du tout petit conditionnement shampooing et soin du cheveux.... Mes cheveux ne brillent pas ! Je voudrais arrêter mon abonnement comment faire ? Merci de me donner l instruction.... Bonne journée 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvie C. - Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Not happy with the service this timeI have always had good service and great colour. This time I'm not sure what happened but I wanted to go lighter in colour but only received one bottle of colour with the instructionsto fo roots.. Have tried sending messages but the answer is always - they will review for next time! Not what I wanted to hear. I want to use the colour I have but looks like I will have to use the high street this time! Maybe because this is a free one? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not like beforeToday I decided to go to the pharmacy and purchase hair dye. My latest orders from esalons’ were not covering my grays lately. But I have to say that the other products like Schwarzkopf Professional BC Bonacure Hyaluronic Moisture Kick and Schwarzkopf Professional BC Bonacure Peptide Repair Rescue Sealed Ends were awesome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosACSh - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Roots too lightThis is the second time I’ve used this and my roots are still a lot lighter than the rest of my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
So messy!I'm going back to my Schwartzkopf. Way less mess, same coverage, and hair feels much healthier with the Schwartzkopf. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Haven’t receivedI cannot rate this, as I’ve yet to receive it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Maryann - We’re truly sorry that your order has not arrived. Upon reviewing your tracking information, it looks like the order has been marked as delivered. We have reached out to you via email to see what we can do about remedying this situation. We look forward to your response. |
Good productHave used this hair colour three times now. I like the colour although it can look brassy, which I see I am advised to buy a top up colour to reduce - so much for individually personalised colouring! It is also rather light on after colour conditioner. On the first occasion I just used the one provided in the pack - not enough, I have to use more. Come on eSalon, step up to your own promises! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jac! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we have just back to you to help you further. |
Too dark and still brassyas much as I love the packaging and was impressed with how quickly it came, the colour I received was really dark and still brassy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kathleen! We are so sorry to hear that your color was too dark. Please check your emails, we have contacted you to help further. |