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Color Set
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66,637 Verificado Comentarios de clientes |
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Great productWhile I still some adjusting in color the product is great. I love the inclusion of an extra set of gloves. Delivery makes it so easy as well! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great productGreat home hair color. Like the regular shipments. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Harsh Chemicals and Wrong ColorMy hair is naturally a golden reddish brown and I decided to change it to a dark browish purple. I was provided a devloper and liquid color. The process is easy and the packaging looks nice. I followed all of the instructions and I've done my hair multiple times by myself. My stylist usually just mixes product for me and I apply it. (she's a close friend) Well I was busy and she was away so I tried this out. When I went to rinse the product my hair felt like straw!!! I had to use my Aveda moisture rich shampoo and deep conditioner right away bc it was super brittle!! I spoke to my stylist and told her what happened and she said IN NO WAY THIS A SALON STYLE PRODUCT. She said this is color from a Sallys or beauty salon. She said they should have only used a 6 on my ends and a 10 on my roots. They used a 20 and now my hair is BLACK. I'm cancelling my next order and will not use them again. That's what I get for trying to save a little money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- Thank you for taking the time to share your feedback with us. We apologize that your hair color came out differently than expected. We want to make sure that we understand all of your hair color needs.We have gone ahead and reached out to regarding this matter to that we can best assist you per our Satisfaction Guarantee. Again, we are sorry to hear that you were unhappy with your eSalon color results. |
I was hoping for moreI've been getting my hair colored for over 30 years, both at home and in a salon. For the past 15 years, it's been exclusively at the salon. Since I'm starting to get grey hair, I wanted to try out the improved at home options. After careful consideration, I selected a color and ordered from eSalon.com. I had considered another brand for at home color, but I found eSalon's questionnaire to be more complete so I felt more confident in getting the right color. The product was packaged beautifully and was shipped quickly. The instructions were detailed and the application wasn't as difficult as I thought it would be. When I dried my hair, I would have rated this a 4 star product. Th reason that I'm giving this a one star review is that the colored faded to a "blah" color within a 8 days. I used to wash my hair everyday, but now that I'm getting older, I can easily go every two or three days. I can't even imagine how flat and washed out that the color will be in a few more washes. I was looking for a convenient at home color option to last 6-8 weeks, but this isn't going to work for me. I will likely try the other brand that's been showing up on my Facebook feed for women over 40 to see if their color will last longer. Perhaps with virgin hair this might be a good option, but it wasn't for me. If the original color had even last two weeks, I might reconsider but I'm better off at the salon and pay someone for a higher quality, longer lasting color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have looked over your account and are happy to see you have spoken to one of out colorists about sending you a complimentary reformulated color to better suit your needs. We look forward to hearing your comments on this new reformulated color. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Best ever.Perfect. I love it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy to apply - too warm of a toneVery attractive, complete packaging. Color too warm, typical for my color experience. Will keep trying for a better tone. I received a complimentary newly formated color which I appreciated . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCyndee - Thank you for your feedback. We are glad we were able to help reformulate your color to best suit your needs. Please let us know if we could do anything else. |
Really great product!!!Easy to use !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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color - esalonI love this stuff!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorI'm about midway on this. Colorist did as I asked and it turned out great. I personally would like a bit more purple color. Lol 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Way to darkI love how it's made for me- but I really was expecting it to be much lighter my hair has never been this dark ever. When I let you all know you went out of the way to replace with lighter colors for no charge! This will keep me coming back- the fact that you are guaranteeing I will love it- the tips you gave to help get the color out are great! Cannot wait to try new color! You have a member for life! Cannot say enough about a company that makes sure a customer is happy ! This is a place I am happy to spend my hard earned money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristy - We apologize that your last order did not turn out as you expected. We are happy to hear you are pleased with our customer service experience. We see that we credited you a complimentary reformulation. We hope that it is an improved shade from your last order. Again, we’re sorry that you were unhappy with your color. |