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Color Set
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66,637 Verificado Comentarios de clientes |
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Watch out for hair lossChemicals salon strong, enough to cause a lot of my hair to fall out! Over the counter brands more safe with similar color results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- Thank you for sharing your feedback. We apologize that you found our formulation to be too strong for you and that you experienced more hair loss than normal. Hair loss can be caused by a number of outside factors as hair color should not cause hair loss. We suggest consulting with your physician prior to coloring your hair again. |
Recent ColorI Like my Recent Color and would like to stay with it, we are finally getting somewhere!! And Please provide an extra Stain Remover. THANK YOU 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color did cover grey howeverMy hair is a chestnut color and came out a solid brown. No depth. The customer service was great. They called promptly and gave me advice on how to lighten it. It did lighten and still covered the grey. I may try again but not right now. My hair is very long and it is a lot of work trying to adjust. The product was very easy to use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still not where I want it to beHello, As much as the gray coverage is awesome and lasts, the color when first applied is so bright red that it takes 4 or 5 washes before it is a color I am comfortable with. Please advise of your suggestions before sending my next order. Thank you, Nanette Massey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNanette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Beautiful ColorLike the color. I love the convenience of choosing my color and having it shipped. Lots of compliments on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Tried ESalon Root Touch UpI tried esalon root touch up and was happy with coverage there was still spots of white and gray hair that it did not cover and the conditioner leaves a nasty residue on hair that left white things on my hair and left it sticky that I had to take another shower and wash my hair. I much happy with salon coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry that your recent application left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. |
Didn't like formulaThe formula runs a lot. I am use to using a cream base formula that in addition to hair color also moisturizes and does not drip or run. The color was also a bit darker than I expected. The customer service was good and appreciated the follow up. Kind Regards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLupe - We're sorry to hear that you found the color too runny. Applying the color with a brush can help control where the color goes and keep it on your hair. You'll be happy to know that from aloe vera to Vitamin B5 our color contains great ingredients to nourish and moisturize your hair. We hope you find this information helpful! |
I wanted to absolutely love it.....butI was so excited after I read all the reviews here to get this but it didn't do what I was expecting it to. Here is the realistic feedback. The great and the not so great. SO... Customer Service was outstanding through my process. I called about my color, I got an email follow up... GREAT NEW, these folks seem to care a lot about their customers. I discussed my concerns for my super long thick hair and they really took great care of me! For the hair color...Eh. My hair was colored last year at the salon using Aveda color. It was close to my real color buy my grays were starting to show and I wanted a bit of change in color from auburn to golden mahogany. My hair was in good/great shape. It's SUPER long and thick and I am obsessed about keeping it healthy. I got this shipment very quickly which I was please about. However when I used the product the ammonia about knocked me out. It was so overwhelming, I had to open windows and vent. I guess because I had to use 3 bottles to put on my long hair. I am not sure. LOVE the instructions, they were clear and concise. I followed them to a T. The color is ok but the absolute worst ,and why I gave this 2 stars is what it did to my thick shiny healthy hair. It totally dried my hair out like I have never experienced before. Previously after any color my hair is shiny and glossy and the color looks fresh, especially right afterwards. This did not look anything like that. I almost cried when I saw the damage it did to my hair and how lifeless it looks.. My hair feels like straw now. Super damaged and not shiny at all. Color selection was ok, what is NOT OK is how dull my hair looks. Its no longer soft and shiny its dull and lifeless. Husband loves the color,its ok, but what it did to my hair is NOT EVER going to be worth it. I don't understand where the shine is and I will now have to go spend 100 at the salon for them to fix this dull mess. Very saddened and heartbroken! Profile is hair before : 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry and did not have the shine you were looking for after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. We want to make this right. |
Hair colorI like it. It was almost like my hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love the productI I love the product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |