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Great color, but did not cover for as longAs always the color was perfect. It matches my natural color very well. Not sure if it's because of how I put it on or what, but my grey is already beginning to show. Have not gotten to the highlights I purchased, may try that this weekend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Dee Dee KComplete Kit ! Put together nicely , Color Great ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelia - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Grey coverage lackingThe color was nice. I love the kit and friendly instructions. I left the color on as prescribed after timing application and everything as recommended. My greys were visible just a couple/few days later. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Ruin my expense Japanese straightening workI straighten my hair too and it is a constant struggle for me. The coloring is strong and it override my Japanese straightening that costs hundred of dollars! NO MORE. I am using all Organic dye now, my hair is so soft! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMimi - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color and how it reacted with your Japanese straightening. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out! |
Happy with resultsI just used the new formula yesterday and I am very happy with results. Please stay with this new formula. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuli - We're thrilled to hear that you're enjoying your hair color. We look forward to our next opportunity to delight you! |
Great nowI like the color you made for me on the last shipment. I have not tried the highlighting kit yet, because I am not sure how to use it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Better than the cheap stuffIt get my hair colored without paying the high salon prices. Easy to use 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Results are just as promisedBest natural color ever....dating back to when I was in my early 30's! I had my hair cut (unusually) short to make sure that I would have enough coloring agent.....could have left it 'mid-length' as there was colorant to spare! Wow, I am over 70 and have never had such a beautiful hair dye experience....have done it at home for 20+ years. I am more than 'satisfied' and wish my two Ohio daughters would stop spending $75 to have an attendent do the SAME steps as I have just done (myself) at home....Everything in the radio ad came 'true'! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin - We're thrilled to hear that you're enjoying your customized hair color. We look forward to our next opportunity to delight you! |
ColorI really liked how the product didn't really smell and since I'm a stylist myself I have smelled some strong colors. I love the shampoo and conditioner. I even love how the product went on , but the color matched what I already had I wanted something more ash tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBriar - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Still working on itstill trying to get the right color for me. haven't given up yet. looking forward to the next formulation!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosQueenski - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |