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Color Set
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66,637 Verificado Comentarios de clientes |
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GraysLove the color I got. Turned out perfectly. As far as my gray roots, it didn't last as long. Color started to fade after afew shampoos. My gray roots are really resistant to color. I will continue to use this product. Love it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy Z. - We appreciate your feedback. We are happy to hear that you are happy with your color. Please keep your eye out for an email from us for your next steps! |
Not the color I was expectingThe quality of the dye is fantastic and very easy to apply. I provided two photos, one of my current color and the other what my desired color was. I ended up getting the color that was close to what I currently had. So, meanwhile it's nice to no longer have darker looking roots, I had hoped to get a color that I actually wanted. I messaged my colonist for an adjustment for my next order. I'm hoping I get the right color this time!! I also was sent by accident a roots touch up then messaged my colorist and she sent me the all over color pack. My first experience with Esalon has been a bit rocky but I hope it gets better from here! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison S. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsureFollowed all of the directions, did roots first & let sit for recommended period of time before doing the ends. I was going for medium ash brown but my roots that were gray, turned out much lighter & warmer than the rest of my hair. On the plus side, my hair feels really smooth & healthy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
just okThe customer service is very good. My color was too light and they put me on with a colorist and she reviewed my issues and sent out another package right away. The color was perfect! I felt it didn't last long enough. By 3 weeks all my roots were showing. The store brand I was using lasted much longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl C. - Thank you for your feedback! We are so happy to hear you are loving your hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Thanks again for sharing your joy with us! |
great contents, but color didn't matchI love the contents, how it was packaged with clear instructions and personalized. I didn't expect the color to match my current color, but I was hoping it would be close. I sent a current photo and selected a color, but it turned out very bright red. I will try to have the color adjusted and hopefully it works. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodi A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kann leider die Sternenanzahl nicht verändernFarbton ist einfach auszuwählen. Durch die Klammern kann die Farbe gut aufgetragen werden. Je nach "Genuss" der Sonne verändert sich die Farbe etwas. Bin zufrieden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeiderose P. - Vielen lieben Dank für Ihr Feedback! Wir freuen uns sehr darüber, dass Sie Ihre individualisierte Haarfarbe lieben. Nichts macht uns glücklicher als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. Nochmals vielen Dank, dass Sie Ihre Zufriedenheit mit uns geteilt haben. |
The colour is great!The colour was great and the instructions were simple- I used the light set as well and really liked that too! I have very thick long hair and my only issue was there wasn’t enough mixture to cover my hair adequately. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicola - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I like the concept, but need to tweak the colorI really enjoyed receiving the entire kit, packaging and product seem really nice. I usually color at home so this is more expensive than my regular haircolor I pick up at the drugstore, but since I use one that is hard to find in stores here in Austria, I thought I would give this a try. The result was darker and redder than I wanted, hopefully the color can be adjusted next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosirit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lovely hair colorantBrilliant grey coverage , must have fast growing roots as mine come through two weeks after use 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorI love there personalized hair color and options, I'm still working on trying to get my colors perfect. Or close to what I really need. I'm still getting a bright red color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |