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Color Set
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66,637 Verificado Comentarios de clientes |
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Awesome product 👍The product is good and the shampoo and conditioner it’s smell so nice 👍 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRealina- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
OrangeCouleur orangée merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel P. - Nous sommes désolés que votre coloration n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage. Encore merci pour votre commentaire. |
Too much redI like the copper and brown tones butter red is a bit load. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Colour fades fastThe company it’s self is fantastic. Quick responses, helpful and willing to work with you. I just find the colours are okay and fade fast. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The color is horribleThe box is cool, the process is cool, even the dye looked promising. These colors aren't formulated for red hair. Blonde is the closest base. The hair color was supposed to take my natural hair color to a more intense copper. It took my beautiful red hair and turned it orange, blonde and pinkish. I uploaded videos. The color match was perfect. The dye sucks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not covering my grays enough and also too warmHi! So I’m a cool complexion and this color is more for a warm! Also I want to change the color to more of a high lift blonde! It can have some strawberry blonde to it. Maybe there’s a high lift strawberry blonde that’s not brassy? And it would still need to be for a cool complexion. I’m sticking with y’all until we get the perfect color and beyond! You’re my favorite hair care company. So don’t worry if we don’t get it right the first hundred times k. We will figure out a perfect color for me eventually. I’m just learning what I like. Definitely does have to have really good gray coverage! I need to hide these grays 😂 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Outcome not as requestedI ordered ash blonde in order to make my blonde hair a little darker and duller. Ash blonde is a colour I used to use when I dyed my own hair. Since switching to a professional, I couldn't say the exact tones used but definitely not ashy. What I actually ended up with was ginger hair - not an ashy tone in sight. My concerns about the colour haven't been addressed other than telling me to perform a strand test to ensure I'm satisfied with my colour before I apply to the full head. The 100% satisfaction guarantee has certainly not been met on this occasion nor has any 'professional' advice been offered by my 'personal colourist'. I have decided I will give eSalon one more chance to do something right by my hair before I resort back to a traditional face-to-face salon appointment as I feel my money so far has been wasted on the colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I like the way salon has there dye packaged and how it customizedYour hair dye seems to be a good product and I love how it is customized and the starter set come so neatly pa CV Kate and instructions are good.Seems like a great product,Just this color was not for me too dark,So I'm trying a lighter color,And the support team is great they fixed me up with a new color mix,So I'm going to try it out tonight,Hope this new color us a better fit for me..thanks esalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Couleur délavéeBonjour, l'envoi est rapide, l'emballage soigné. J'ai fais la couleur, je trouve que ça fait délavée... On dirait qu'elle est faite depuis 1mois. Je suis un peu déçue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginie V. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous et nous souhaitons trouver avec vous une solution afin d'obtenir la meilleure couleur qui soit. Nous allons vous contacter par email afin de remédier à la situation. |
To littleThe first kit was the best! Now I receive 1/2 as much for 3xthe cost . So my opinion is you have good products. So your profit margin is more important than the customer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service and pricing during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We hope to continue helping you find hair perfection! |