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Color Set
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66,566 Verificado Comentarios de clientes |
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Too darkI need to order a lighter color. Love the product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Canceling After 5 yrs.I have complained about the color mixture and it is still gritty and globby. I was told it was a problem with the delivery. Or the weather. It was neither. It just doesn’t mix smoothly. And the color for the last 3 times now has a grey tinge. Please cancel. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot RootsI loved how everything was packaged, easy to follow instructions… this was my first time trying and really made a mistake trying something new right before a trip. I followed the instructions completely but ended up with brass colored roots! For context my hair is black and I was supposed to receive a blue black. And I lost so much hair in the shower to top it off! I have been dying my own hair for years and never had an issue. I spoke to a hair professional and she said no way I received true blue black color as my roots wouldn’t have turned this color. I usually don’t write reviews especially bad ones but felt the need to say something. I submitted internal review and reached out to help via message (the page says high call volume) waiting on response. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
En période d'essaiLa couleur est parfaite et les cheveux sont soyeux donc sur ce résultat 10/10 mais comme c'est ma première coloration j'attends de voir dans combien de temps les cheveux blancs vont réapparaitre....car le prix reste quand même élevé. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElisabeth A. - Merci d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que votre coloration réponde à vos attentes. N'hésitez pas à nous contacter si vous avez des questions ou si vous souhaitez apporter des ajustements à votre coloration, nous serions heureux de vous aider. Encore merci d'avoir choisi eSalon ! |
Gorgeous copper tones but didn't cover greysI love the formula and step by step instructions. The custom shade made my hair a more true version of my natural colour. I am bummed out the roots demi permanent colour did not cover greys very well. I don't know if I should leave the root formula on for longer to process. Help! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty Color!I like the custom hair color. Which was black, pearl and red. Therefore, the result was purple. I was very surprised, but liked it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Gray hair coverageLOVE THIS PRODUCT! It took awhile for me to adjust doing my own hair coloring. I stopped going to salons when I realized I was spending over $2,000 a year on salon visits. Using eSalon wasnt working at first on my gray roots, after discussing with them the adjustments they made have been very successful!! I am vey happy with this product! I can work and do house chores as the coloring processes instead of spending 3 hours away from home at a salon! A win win for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
RacinesMes racines sont encore fort transparentes, le gris passe au travers... Les longueurs sont top 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLegrand L. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas totalement répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Need more ashFirst I want to thank my colorist for correcting my mistaken belief that beige was a cool color. She has advised me and in the future I would like to go more ash. Thank goodness she was there and my future color will be improved! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
HaircolorLoved the convinance of haircolor being customized on line, and shipped every 5 weeks to my home. The color faded too quickly, but called CS and they wrnt shade darker. Love ❤️ this stuff. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |