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Custom Color Set
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66,566 Verified Client Reviews |
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covers gray and staysCustomizing my color to be delivered to my door each month is joyfully convenient. The color is true and it stays on my gray roots until they grow out. Which is a lot more than I can say for other products off the shelf. I appreciate the customer service of emailing me each month to let me know the product is on its way, and asking if I want to make any changes. I rated this product three stars for 2 reasons (and I am sorry I had to) 1) the price could be lower 2) no matter how much time i spend rinsing out the color or using all of the provided shampoo/conditioner, my hair is greasy and clumped together afterward (I have tried this for 3 months). I cannot get the gross feeling out of my hair until I heavily shampoo it again 24 hrs later. So FYI the 1st day your hairstyle will be a tight braid or ponytail. But I will conclude in saying, if you want to cover any gray hair this product lasts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that your hair felt stiff after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Using for about a yearI think I need to go a little darker it comes out dark blonde but I don't get a shine but I'm also going grey so I don't know what color to go with I did take a photo and will submit to the color consultant ... They are wonderful! 0 of 0 people found this review helpful. Did you? |
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Great companyI have really liked all the adjustments uv made each time. Haven't thoroughly gotten the color I want correct but close enough I'm still happy 0 of 0 people found this review helpful. Did you? |
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BE CAREFUL- Auto deliveryPLEASE UNSUBSCRIBE ME FROM THIS PRODUCT- BE CAREFUL! They rope you in and then auto ship without notice. Before you know it you are sitting on two bottles of color in which the 2nd bottle is about three times as much as "THE GIFT" of $9.... More than I need and now more than I want... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We are sorry for any confusion our services may have caused you. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Didn't cover my grey/white rootsMy color was to be a light auburn, my white new growth (roots) came out pink. I left the color on for the reccomeded amout of time. I'm not new at coloring my hair, I've been doing it for about 30 yrs now. Frankly, I got better results from the open market of Schwarzkopf. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
highlightsEveryone likes more red in my hair auburn with blonde highlights. 0 of 0 people found this review helpful. Did you? |
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Color was dark and dab and colored scalp and skin flaked .Was now impressed. I had a local hairdresser do it to the T. She was 8 pressed with supplies offered but not the end result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAACS - We apologize that you were unhappy with your results. A dry flaky scalp is a skin condition, which cannot be caused by coloring, but coloring can irritate it. We recommend you consult with a dermatologist for diagnosis and treatment. Since we cannot offer a free reformulation for a shinier and lighter color, we have issued a refund, which we hope you accept with our apologies. |
ColorI really have enjoyed how soft and shiny my hair has been since using your product.Its like I have put a chemical in my natural hair that causes the curl pattern to really come out .The only issue I have is with me having had bleached my hair previously and I shampoo my hair every day, the color has changed. How often can I color without any damage?last application was June 13th. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We're so glad to hear you've enjoyed your coloring experience. Since you bleach your hair and you have short hair, we recommend coloring your hair after each time you get your haircut, or every 4-6 weeks to prevent fading. We hope this information is helpful! |
It was so soThe color was ok. 0 of 0 people found this review helpful. Did you? |
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Color not correctThis is a great product and concept! The products are of good quality, leaving my hair in excellent condition. The auto-ship program is very convenient. My only complaint is that I've tried 2 different color formulas and have not been satisfied with either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGwen - While we're happy that you're enjoying the convenience of our service, we apologize that you are unhappy with your color results. Since you were disappointed, we see your account was credited with one complimentary hair color order for an adjusted shade, per our Satisfaction Guarantee. We hope to hear your feedback on this reformulation soon. |