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Color Set
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66,655 Verificado Comentarios de clientes |
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CUSTOMER HAIR COLORI WASN'T AS HAPPY AS I THOUGHT I WOULD BE.. I APPLIED COLOR ON 06/12 AND ALREADY THE COLOR IS FADING AWAY IN MY ROOTS AND MY OVERALL COLOR IS VERY DULL LOOKING NO SHINE AT ALL... AND THATS BECAUSE I APPLIED CAREFULLY AND LEFT ON 5 MINUTES LONGER THAN TIME NOTED.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I asked for NO Red in the color!Well I have copper reddish hair..........Not so good!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I did not like the color I gotThe color I ordered was too dark and it did match with my previous hair color, I am not happy with the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkHair color result was too dark and gray hair not covered completely 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
AWFUL!The root color was darker than I asked for, but I could live with that. The "ends" color turned to glue in the shower and would not wash out! I shampooed my hair FOUR TIMES and it's STILL not out! The color on the ends turned out a greenish blackish color (when I asked for blonde with red undertones)! Seriously, what is IN this stuff?! It's SO horrible!!! I want to know how to fix it!!! Get it OUT of my hair!!!!!!! SO bad! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
WasteIt did absolutely nothing to my hair. I spent money for nothing more than have to fix it later on with what I was avoiding, utterly expensive hairdressers. If you want to dye your hair, there is nothing better than a person in front of you considering all the dos and donts. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color did not show up at all.Followed the instructions exactly, but no color showed up in my hair. Even box dye is better. Will not be repurchasing. Very disappointed and waste of money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
LastcolorAlthough I followed the instructions the color did not cover the grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillian - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Horrible and artificialMy color came out nothing like what was indicated. My previously dyed color is just a step lighter/brighter than natural so I thought I would try maintaining it at home - what a mistake! It significantly darkened my hair, and looked so fake I had to remove the dye the same day. Back to a real salon for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We're sorry that your initial color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account for the cost of your color. Again, we apologize you weren't satisfied with your initial formulation. |
Hair color kitLeft my hair looking too dry and not the color I choose 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda -We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |