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Color Set
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66,655 Verificado Comentarios de clientes |
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I didn't actually complete an orderI was thinking about re-ordering hair color with the company, but never actually hit the order button. I wake up the next morning to an email saying my order is being processed. Sneaky tactic to just charge someone if they have an order in their cart. I will not be ordering from you again as you do not operate with integrity. The hair color itself is fine, but not worth $25. I was only considering ordering because I got an email for $7 off, but again that is sneaky as it is on your other products that I don't really care for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- Thank you for sharing your feedback. We apologize for any confusion. It appears your service was turned back on which is why an order was processed. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience. |
I'm doneThis round had more red in it than my initial order, which I reviewed as having too much red in it. After consultation regarding my initial order dissatisfaction, you sent me a 100% black order, which I could not/did not use. To make up for that, you sent me this. I am baffled by this additional amount of red - and am not satisfied with this color. I'm done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGayle- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Product burns scalpThis product burned my scalp unlike another hair color product I ordered through the mail. I purchased this product to try something different but since the product burned my scalp and the odor was overwhelming, I will not reorder and will go back to the previous company. Their product did not burn my scalp and the scent was not overpowering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOfelia- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Not as expectedWas very excited to try this but unfortunately did not live up to expectation. Made my hair very sticky even after rinsing it the 2nd time thinking it just needed more thorough rinsing. The colour was dull, compared to high street brands I've tried - no shine for some reason. Although I must say the packaging was very nice but won't be buying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMrs Dee- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
The red tones are down butthe grey is not covered as well. Is there a happy medium? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCliessa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My review is ZEROIt was a total waste of time and money. Not a bit of reddish tone and I ended up in exact same color. I need shipments discontinued immediately 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not covering greyI followed instructions to a "T"; my grey still shines through; the main reason for me coloring my hair is for grey coverage. Extremely disappointed. Was hoping this would save me money that is spent at a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlma - We're sorry to hear you've been having issues with gray coverage. We'd love to send you a reformulated color that will better cover your grays. We've added a free order credit to your account and sent you a follow-up email as well. |
Doesn't cover grayI would color my hair with this product and 2 days later my roots would be gray again. When I reached out to the company, I was offered a discount like that would make it ok. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not for meSame quality with store boxes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Is the way that expected doesn't last long and am loosing my hair is too strongFormula is too strong affected my eyes 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrida- We apologize that you experienced more hair loss than normal and that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. Hair color should not cause hair loss and we highly recommend consulting with your physician prior to coloring your hair again. We have gone ahead and reached out to you to ensure that our product is right for you. |