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Color Set
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66,713 Verificado Comentarios de clientes |
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Dull and MoussyHad to go to the local drugstore to get an all over color and Highlighting kit to fix it. Now I want to change my color all together and I'm unable to. All they want to do is adjust, I want a new color for roots and tips. Period! This is my 3rd time trying to get the right product. I love my hair and want it to look amazing, I've always went to the salon, but now with covid. Not sure what to do 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DéçueJe suis déçue car après plusieurs jours, mes racines sont devenues plus claires que mes longueurs. Donc mes cheveux blancs sont de nouveau apparents après 15 jours. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErnoux - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas satisfaite de la couverture de vos cheveux blancs. L’un des bénéfices uniques de notre service est la possibilité d’ajustement de votre formulation et, en examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
Disappointed AgainII actually just did my hair yesterday. 've done everything as directed. My greys still did not all cover and my ends are so dark. I think I will stop esalon and try something else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
It is OKSmells like ammonia, just like the store brand. The color is very vibrant but it does not last. Little gray I have by my temple sowed up a week after coloring. I color my own hair for decades and I know how to do it. So the actual product is not as great as the commercial make me believe that was something special. Still has the smell and action of chemical stuff. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDoina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
EssaieJe désirai un blond foncé Irisé ou blond fonce beige J ai reçu un blond foncé... Pourtant j ai bien spécifié... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorence T. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion dans l'appellation de votre formulation. Nous allons vous contacter afin de clarifier cette situation. Veuillez-nous excuser pour la gêne occasionnée. Nous reviendrons vers vous par email pour plus d'information. |
Not color I asked for!Wanted a lighter color and instead I got almost a black hair color so since I was told by your company that you couldn’t provide what I asked for I deleted my account! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you for your review. We are sorry to hear that your color formulation came out darker than you were expecting and that, at the moment, we can't craft your dream shade. We are always working on new things, so feel free to reach us out at any moment, we'll be happy to discuss your color further and see what we can do for you! |
Color still not rightI wanted to cover my gray, but for the 2nd time the color is too dark and too yellow. Much darker than my natural shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right! |
Not the right colorThe color was beautiful but again I had the solution adjusted and it still wasn’t a ashy color I asked for it has a reddish tone still pulling 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLois- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not long lastingColor looks really good at first but after 3-4 washes it fades and does not look good anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I thoughtNot what I thought...didn't last as long as previous colors I got from you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |