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Color Set
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66,689 Verificado Comentarios de clientes |
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Resultat nach 1.BestellungNicht vollständig abgedeckt, eher gering. Ich hatte schon ein Bild geschickt. Ich hoffe mit der 2.Bestellung ein besseres Ergebnis zu erzielen. Kann es an dicken, festen Haaren liegen?Super war, dass es keine Reizung der Kopfhaut gab. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeike J. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
IT WAS BLACKwanted a light brown to match my natural colour (I have dirty/dark blonde hair) and it literally came out BLACK. Was the most awful my hair has ever looked and ended up going to a salon paying $150+ to fix this mistake anyways. Really bad deal 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaylyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Developer had spilled all over boxI've never had issues with my orders before, but when I opened my box from my latest order, I found that the cap for the ends developer was not screwed on all the way, and the liquid had spilled out all over the box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlyssa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still see grayDidn’t cover my gray as much as I had hoped. And the color came out looking a little more brown than red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I hate my hair colorIam pale and this color darkest brown with golden undertones makes my hair almost black. I had no idea it would wash me out this bad. I have naturally dark brown hair but not this dark and I have been going to the salon and getting blonde highlights vfor the last ten years due to the pandemic I can't afford to and now that I'm close to forty the grays show, the last time about a month or more ago I bought a box from a drug store of a brownish red color I sent in a pic of it. Is there anything I can do to lighten it up.please help 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
It was okIt was a good color just not for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DéçuJe suis un peu déçu, car je eu commandée la première fois et c'était intéressant..a 10€. Et la vous me faites payer 27€ un seul produit. Alors que quand j'ai commandée la première fois 1 produit acheté et un offert à 10€!??!!🥺😱 C'est un peu de l'arnaque 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBéatrice - Nous sommes ravis de vous informer que nous offrons plein d’options pour nos clientes ! Vous pouvez choisir l’achat unique si vous préférez commander une seule fois, sinon, vous pouvez adhérer à notre service de livraisons automatiques avec tous les avantages de notre Abonnement Couleur, y compris un essai à 10 €. Nous allons vous envoyer un email, avec plus d'informations sur vos commande et notre Abonnement Couleur. |
If you have grey hair, this might not work for you.Given that the pandemic has made us all into our own hairdressers, I thought a hair color subscription--of sorts--would be an excellent idea. And, this service is amazing. I really appreciated the details that went into my order (ie extra pair of gloves). That said, the product itself was lacking considerably. While I liked the no-mess formula, there was not enough product to cover my roots entirely. Even the front and side sections which were fully covered came out with about 50% coverage. I have black hair, but have been dyeing it since I started going prematurely grey. I literally had to have my partner run out for hair dye from the drug store so I could look presentable the next day. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nicht überzeugendAlles ordentlich verpackt und genau beschrieben, wie man Schritt für Schritt vorgehen soll. Mit dem Ergebnis bin ich nicht zufrieden, die Farbe ist mir ein wenig zu dunkel, die Goldreflexe mit dem Rotton gut... aber meine Haare sind seit dem färben richtig strohig... und das ist für mich ausschlaggebend, dass die Haare nicht so strapaziert werden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeike B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Poor CoverageI tried the product on myself and was very surprised of how poorly it covered, I read and followed the instructions to the letter but it totally failed to live up to my expectations. Due to how unsatisfied I was with the use of just one of your products I will not consider using anything else you produce and would ask you remove my details from your records with immediate effect. A very dissatisfied customer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |