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Color Set
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66,637 Verificado Comentarios de clientes |
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LieferungMeine erste Lieferung war mit Farbe verschmiert, sieht aus als seien die Flaschen offen. Ich bin sehr enttauscht und weiss jetzt auch nicht ob man es noch so benutzen kann. Habe auch sehr lange fuer die extra kosten auf die Lieferrung warte muessen. Nach einer Woche war das Ersatz Color Set angekommen. Jetzt geht es los! :) Danke an das esalon Team! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Greys still visibleSadly this application did not cover my greys at the root ? It normally does but I have visible greys immediately after - I used the colour on Wednesday and the short wiry greys in my roots are still showing :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy C. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setLove the color but not even close to enough to cover all of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for sharing your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not for my hairThis didn't help with the gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPetra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Disappointed with the out come of the colourNot happy with the colour that has come out. It’s made my hair jet black and I ordered golden brown. The only reason I ordered online was due to the star reviews this website had. Unfortunately, now I have to wait until the colour washes out and I can re colour my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarshana D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sending without orderFirst they send totally different color than I wished for then they kept sending and charged my card without my permission till one year after the fact . Don’t open account don’t give them your cc 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGhada - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleThe colorist took it upon herself to change my color. Extremely unhappy especially since it came out purple! They are sending some fix, but the simple fact I have to reprocess my hair horrible! A total let down especially since I loved the color I originally ordered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrissie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not a fan this timeI love esalon normally, my last color I received, I wasn’t happy at all. It didn’t cover my gray to good. I have been coloring my hair for years and my Daughter is a hairstylist so I know what I’m doing. I thought this would cover more gray. The color itself I said I wanted more of a mahogany/maroon/red and it wasn’t at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Ritardo consegnaPurtroppo non sono onesti con i tempi di consegna e ho dovuto acquistare il colore da un altro fornitore. Un disaggio non da poco. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcela - Siamo veramente dispiaciuti per il disagio causatole da tale ritardo. A causa dei controlli alle frontiere, i corrieri necessitano di più tempo per completare le consegne; e ci scusiamo per tale ritardo. Esaminando il suo account, abbiamo notato che si è già messa in contattato con noi, e il nostro team le ha fornito ulteriori informazioni. Non esiti a contattarci nuovamente, siamo a sua completa disposizione! |
faded in two weeksmy colour has faded and grey coming through already..I followed the instructions to plan, very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |