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Color Set
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66,637 Verificado Comentarios de clientes |
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Virgin HairSince I haven’t colored my hair in 2 years I had what the call virgin hair. I have about 20 % grey mostly around the temples and front. My hair had a natural sheen before coloring and to me at appears kind of dull now. They suggested to go a bit lighter than I had planned so I went with their suggestion since we know color usually comes out darker than expected....well not this one! So I have dull and light hair now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonika- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
This new tweaked color is horrific!!Chrystalle has always mixed my color & it is usually perfect.....however,the latest set which was created by a MONIQUE arrived a few days ago & which I used yesterday.It is NOTHING CLOSE TO THE COLOR I WANT!! I asked for a little more red BUT this turned out PINK .....almost like a dark fashion red.......looks like a red setter dog!!I am FURIOUS.For the next batch please return to the ORIGINAL formula.I don*t know how I am going to make this color acceptable to me......my hair is ruined!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarita - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if there is anything else we can do to help! |
Smell was horribleThe smell of the color was so strong it made my eyes water and I followed the directions to a T and it burnt my scalp. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyAfter I colored my hair I have two different colors, I request a color adjustment, and colorist recommend same color, and they charge me for the corrective color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCustomer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RücksendungSehr geehrte Damen und Herren, weil ich keine 20.- Euro für die Steuern zahlen wollte, habe ich das Päckchen an Sie retourniert. Habe immer noch keine Rückerstattung bekommen ! Mit freundlichen Grüßen MJ Schmit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie-Jeanne S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DisappointedI asked to lighten my color from dark brown intense pearl to medium golden brown. I assumed that with “custom color”, I would achieve something somewhat decent. Very disappointed, my hair is not any lighter. It’s still very purple. The ends are dark. Seems like my ‘colorist’ Just threw in some medium brown dye and called it a day. I just spent over $40 for my hair to look awful. The tint brush that was left out of my last order was supposed to be included, free of charge, and once again, is not in my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChloe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Terrible!My roots were a completely different colour to the rest of my hair, and the greys were completely resistant. I followed the instructions re application, but to no avail. I emailed about the poor results and heard nothing from esalon. I won’t be ordering again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSiobhán - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CouleurCouleur trop foncé me convient pas du tout 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs. Nos experts coloristes vous ont contacté par e-mail pour vous assister davantage. |
Turned my hair orangeWanted a nice light blonde and got orange. Out of box store dyes don’t even turn my hair orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicolle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I asked for a warm brown and sent pictures!I was sent medium brown :(. No red or anything else added. Just medium brown. I’m so disappointed. I sent pictures and my current formula and neither were taken into account. I just wasted my money! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAimee - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |