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Color Set
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66,591 Verificado Comentarios de clientes |
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Does not cover grey hairsEasy to apply. Color was nice but unfortunately it does not cover grey hair well. It did darken them but they were all showing again in less than a week. I left the product on even a bit longer than instructions said to thinking it would definitely take on the grey hair but even that didn’t work. My old box color I used prior to me trying esalon covered my greys better. I forgot this was an auto ship company and just saw I have another shipment on the way already which kind of upsets me because now I’m gonna have more color that doesn’t work on what I’m trying to achieve and I paid more than I want to spend . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for reaching out to us here at eSalon, Amy! We apologize for any inconvenience and are here to help! We are so sorry to hear our color did not cover your grays as expected. Our Happiness Guarantee is something we take seriously. We will work with you to find a solution to ensure your Color Happiness is met. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ReasonableToo much packaging detail. The 'openthebox' experience would work for those interested in it. First product joining deal is fair. Personally I don't like my own colour choice at all. I'm not sure whether to ditch the obviously way too, 'dark' to be natural look, or 'bear with it'. Im not sure if I'll have to cut it out or lighten. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSammy - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Coloration ne tiens pas les 4 semainesLa coloration n'a pas tenu les 4 semaines j'ai déjà des racines qui apparaissent et les cheveux blanc donc pas super quoi. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElodie P. - Merci d'avoir partagé votre avis avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous ! Nous souhaitons donc trouver une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Did not cover gray hairI followed the instructions and did not cover my gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe are sorry to hear that you were disappointed by the gray coverage of your recent color application, Jhen. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and we are committed to getting your custom color right! |
didnt cover graysesalon recommended that i only cover my roots and the product they sent didnt even start to cover my gray hair. Not worth the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Total money wasteLeaves your hair like straw nothing at all like the colour you have asked for even when you cancel they still take £23 out of your bank. Don't buy it will ruin your hair and waste your money would not recommend to anyone star should be a minuses it was pressed by accidentally 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHayley E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nope not for me, color doesn't last. Hair looks dull and BlahhhI love it... truly surprised by how natural the color looks. Now I just need to see how long the color will last. UPDATE: Re-colored again, color does not last at all! Very dissappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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No gray coverage at allWhen I signed up for the service, I explained that my gray hairs are incredibly difficult to cover. I was reassured that this product was going to be custom-made to take care of this problem. After following the instructions to a T, my gray hairs were not covered at all. I now have nice vibrant dark hair with brilliantly bright gray hairs showing. Unfortunately, this is my second experience with the company and I was told they would make the product stronger for my coverage. I don't know if they failed put that memo in when making my Custom kit, or if their products are just not quality, but I am beyond disappointed. I would reconsider using this company if I were you. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very darkThe colour was much darker than I expected I ended up having to remove it as it really didn’t suit me. It was a real shame as my hair felt lovely. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlex H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colour but expensiveWell packaged, covers greys but feel like it’s a big jump in price after intro cost 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosANNIKA R. - Thank you for sharing your experience with us! We're so sorry to hear that you're not totally satisfied with our service. At eSalon, we create professional grade customized products to suit each client’s needs, and our expert stylists are available for consultation with every order for guidance. We hope that you consider using our service in the future! |