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Color Set
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66,637 Verificado Comentarios de clientes |
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Disappointed with grey coverageFollowed the instruction and started on the areas with more grey. Let it in for the designated time and grey were not covered well at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy S. - We appreciate you reaching out to us here at eSalon! ! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover gray.I ordered to cover gray roots and it did not work for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLibby - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still working on adjustingThe esalon team has made great efforts to accommodate my recent update request so hats off from that respect - though the color is still not where it needs to be - so we’re still working on it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMona - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color disappeared fastColor didn’t cover all my grays plus color didn’t last long two weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoAnn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Keine VerträglichkeitIch vertrage diese Coloration nicht 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeike K. Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Slightly darker on ends than I wantedTo avoid the brassiness I encountered on my first try my stylist suggested a slight shade darker to remove golden tones. It came out much darker than the last box did. A bit darker than I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStefanie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GRAYS!!!For some reason this one has not lasted, my grays are coming back sooner than they normally do. Not satisfied about this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not enoughGood product but never seems enough of it for my hair and have to stretch it out so the colour doesn’t last as long as it should 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear you don't have enough product for your application. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't do much!Sad to say my first experience wasn't the greatest. I had high hopes because my hair was actually back to it's original color (dishwater blonde) so I thought going light ash blonde would have been easier than in the past. I asked for light ash blonde, sent a picture and followed the instructions to a T! It barely looks like I did anything. My hair is still what I would call a dark to medium dishwater blonde, not "light" at all. My darkest roots have the peroxide lightened blonde look (brassy) but that's about the only change. On the bright side, being a long time blonde both from a salon and at home, it could have been A LOT worse and I'm glad it did less than expected rather than making my hair crazy bright orange or yellow. The smell wasn't bad for an at home coloring either and even though I have longish hair, I only ended up using one bottle of each instead of two! In the future this color would actually be great for when I try to go more natural in the fall. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong color/highlightsI specifically requested alight (golden) brown with No Red highlights! When I followed all the directions, my hair was a dark reddish brown. It covered the 3 inches I had grown out during the pandemic. The tint rinse I used after increased the reddish color. The new shipment that’s yet to arrive is supposed to be applied only to the new roots...I’m afraid I’ll end up with “zebra stripes” on my hair. Terrified to re olor it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |