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Color Set
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66,615 Verificado Comentarios de clientes |
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Zu dunkel die FarbeObwohl ich mich deutlich für eine hellere Farbe verständlich ausgedrückt habe, bekam ich eine viel zu dunkle Farbe. Ich bin mit den Ergebnissen nicht zufrieden und bitte sie daher um Kulanz. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIvette S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not 100% great coveragePoor stain to roots for resilient greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My last color purchase did not work.The color did not work. I reported it and asked for a refund, because I wasn't satisfied. I never received one. I account removed from E Salon. I will not be making any more purchases. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not get the desired result I wanted for the new custom color setI wanted lighter hair color and cover the roots, sadly it lasted only for a week and the lighter shades began to show even with the tint rinse 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnabel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Is gold the new ash?I was disappointed in my recent hair color product. It looked absolutely no different than medium golden blonde, although it was supposed to be medium ash blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauri - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good product but not life changing!I've been using esalon for the past year and a half and I'm realizing that the real difference between esalon and otc hair color is the color choice or the ability to tweak your color and that's it. I think I'm going to go back to my Loreal color only because I think paying $11 instead of $32 (with shipping) is better for me since I really never saw a difference. I recently made a change to my color so I will keep that order going but I think it's time to cancel. Also when I requested my color change it took 5-7 days to get a response. Bottom line it's easier to go to CVS! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re truly sorry that our color did not meet provide the experience you were looking for. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very disappointedI was very disappointed with the way my hair turned out. I ordered light blond beige so it was supposed to be "light blond" but when I dyed my hair it turned brown. It changed my hair color darker. The coverage was nice but it was not the color I ordered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We are very saddened to hear you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is too darkColor received is too dark red not medium copper brown. Did adjust color twice. First order turned my golden brown hair Black. Second order resulted in a deep dark black red. I wish it was the right color. I have a salon appointment to fix my hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
May 20 colorThe color was lighter as I requested, however, I did not get full coverage of my gray hair. Very disappointed in the product this time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too darkThe color was completely too dark for me--almost black--very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |