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Color Set
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66,541 Verificado Comentarios de clientes |
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Good product but not life changing!I've been using esalon for the past year and a half and I'm realizing that the real difference between esalon and otc hair color is the color choice or the ability to tweak your color and that's it. I think I'm going to go back to my Loreal color only because I think paying $11 instead of $32 (with shipping) is better for me since I really never saw a difference. I recently made a change to my color so I will keep that order going but I think it's time to cancel. Also when I requested my color change it took 5-7 days to get a response. Bottom line it's easier to go to CVS! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re truly sorry that our color did not meet provide the experience you were looking for. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very disappointedI was very disappointed with the way my hair turned out. I ordered light blond beige so it was supposed to be "light blond" but when I dyed my hair it turned brown. It changed my hair color darker. The coverage was nice but it was not the color I ordered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We are very saddened to hear you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is too darkColor received is too dark red not medium copper brown. Did adjust color twice. First order turned my golden brown hair Black. Second order resulted in a deep dark black red. I wish it was the right color. I have a salon appointment to fix my hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
May 20 colorThe color was lighter as I requested, however, I did not get full coverage of my gray hair. Very disappointed in the product this time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too darkThe color was completely too dark for me--almost black--very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedColour was not quite what I had asked for and it caused a lot of hair brake considering how much it was it’s no better than using a box dye from supermarket 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HaarfarbeHallo. Leider war ich von der Coloration nicht so begeistert. Bei meiner nächsten Lieferung möchte ich 50%Lila Anteil drin haben. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusann W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
My hair is still quite brassy at the roots.My roots are still brassy, I am looking for a more platinum look. I tried leaving it on for an hr and 15 mins. But it was still brassy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCasey - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Can’t get rid of the redI have asked 3 times to get the red out - and despite adjusting the color, haven’t been successful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No shineI used this color in semi perm color not enough coverage. I have coverage with permanent color but no shine . Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |