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Color Set
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66,591 Verificado Comentarios de clientes |
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UnzufriedenIch bin von der Farbe nicht überzeugt und möchte dieses ABO widersprechen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernd u. Lutta L. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Colour ratingit wasnt a great shine or strenght to the colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible!Color is not as dark as the photo shown during ordering process. It did not cover gray AT ALL. I was better off with store bought color. Absolutely not worth the money. I will not continue with this scam. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product good but BE CAREFUL!!!!!The products are good. The application directions are not clear enough nor do these provide good & concise order of directions & what to do. Also, there is no disclaimer of what NOT to do!! DO NOT PUT CAP BACK ON A BOTTLE W MIXED COLOR. Use most if not all product or discard what you don't use. Mine shot up & exploded color all over my bathroom!! Discard used/unused products right away. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeredith - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Definitely not satisfiedI asked for a dark purplish color and my roots are now bright orange. i have dark blonde hair and never said i wanted to go lighter, i specifically said i wanted DARK color. Not sure how i ask for a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshely - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dries my hair out and color washes outI was excited after my first shipment and color. The color was nice and I felt like it lasted until it grew out, but I don't know if the second shipment was different, but my hair became very very dry after I touched it up and after only a couple of days the color on the roots began washing out and the grays began showing again. I had already added the Tint Rinse onto my next order before I applied the second color and forgot to cancel the third shipment, so now I got the third shipment with the TInt Rinse that I will not be using and is a waste of money. I am very disappointed that this dried my hair so as much as I wanted to use this service it is not for me. Now if I can only figure out how to cancel the auto-ship....they don't make it easy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Terrible Color. Not what I asked forHorrible color. I asked for a copper color instead it turned my hair light golden blonde. Now I have to go through additional expense to correct this awful color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Pratique mais chimiqueLe set est bien conçu, on y trouve tout le matériel nécessaire à la coloration et les explications sont simples. Par contre les produits sentent très fort l'ammoniac et 2 mois après mon cuir chevelu est tjs brûlé... Je peine à m'en remettre. Je ne recommande pas du tout 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte B. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ayez développé une réaction suite à l'application de votre coloration. Nous recommandons d'effectuer un test cutané avant chaque application, afin d'éviter les risques d'une potentielle allergie. Nous venons de vous contacter, veuillez vérifier vos e-mails pour plus d'informations. |
Ansatz Top, die Längen nichtMeine Farbe wäre perfekt. Wenn die Längen sich nicht so stark von dem Ansatz unterscheiden würden. Sie sind leider viel dunkler und bis jetzt meinte der Support, das ich fürs nächste Mal die Farbe anpassen muss. Gefällt mir nicht, da ich mich auf die Zufriedenheitsgarantie verlassen hatte. Schade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Still turned reddishThe color im going for is a cool beige which the ends of my hair are. My roots are still a reddish blonde color. I mentioned this the first time and was given a credit. Then despite sending a picture and expressing this in writing already...twice....was sent the exact same formula (after I get a msg about gray coverage which I never said anything about bc I dont have any gray hair so if there really is a note in my acct like I was told I dont why...not a word about changing it like I asked though) and what do you know....same results. Thanks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAutumn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |