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Color Set
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66,655 Verificado Comentarios de clientes |
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Half of my hair fell outWhile doing my final rinse with the leftover color for shine in the shower, my hair just started coming out in clumps! I lost about half of the density of my hair and it continues to fall out all day every. I don’t know what to do other than discontinue use as it is directly related to this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CouleurCouleur qui ne correspondait pas à ce que j'avais demandé photo à l'appuie 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Notre équipe vous contactera dans un instant, par email, nous serons heureux d’ajuster personnellement votre formulation ! |
Buyer BewareCheck details carefully they send you out colors every month and debit your account for more than original price!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine G. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happy it was not purple.The color that I oder was supposed to be like a purple but it didn’t come out it came out a dark brown. I also purchased a purple to stay longer but I didn’t use it . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaloma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair came out orange...My virgin level 6 hair came out orange after using a level 8 ash copper blonde dye... I thought the formula would be more ash to offset the copper but it clearly was not... I followed the directions to the T and have colored and even bleached my hair on my own at home for years before trying out E salon thinking it would be a product I could trust... I'm very unhappy with the hair color... I wanted a warm blonde... Not orange hair... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice colour but didn't lastThe colour was lovely and I was really pleased with how it came out, however after 2 weeks the colour faded drastically and I feel it shouldn't have faded this quick. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not pleased with adjustmentI requested a change to a more cherry color for my hair and it appears I got more mahogany. It is way too dark. I was really looking for a more light and fun look. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't color evenly??It was a terrible coloring kit?? I followed the directs completely!!! I am is disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colour match!I’ve sent to you my pic to avoid any mistakes with matching colour and it ends as a total disaster! The colour you sent to me it’s not even close! I’m absolutely not satisfied with the colour at all! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInez M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Yellow hair!The one thing I didn’t want was yellow hair and now I am sitting here with bright yellow hair! Going to cost me more to fix this than the hair color cost me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |