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Color Set
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66,637 Verificado Comentarios de clientes |
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Color doesn't stayThis hair dye is honestly so beautiful for the first 2 weeks. I feel like I just walked out of a hair salon after using this product. The only thing is that the color doesn't stay. I wash my hair 3 times a week and after 6 washes everything is all out. My hair colort turns back to the original color it was. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very little colorThe color was off and did not cover the gray completely, most disappointed in the color not be right I was so excited to get my color . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Repeatedly requested a lighter shadeI am very unhappy. 3xs i requested a lighter color. The color was adjusted but i was only instructed to color my roots. My hair NEVER got any lighter. Complained multiple times!!!!! Ready to cancel my account!!!! Paid 3xs for a color i am not happy with!!!!! They claim to give you your money back if your not happy yet i cant even get someone to contact me. Dont waste your time and definafely dont waste your money Still unhappy with my color. Their guarantee is a lie. I have never got a refund of my money and my color is still not what I asked for. I am canceling my account. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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No changeDemi-permanent didn’t change my hair colour. I provided pictures and was very clear about what I wanted and have achieved that colour using a simple gloss or henna before. I was told I would need a permanent dye to get the colour I wanted even though I’ve gotten it from a gloss before, which is less strong than a Demi permanent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Root reviewColor was easy to apply, covered grays well at first. However, after the first week or so, I feel like the grays were no longer covered as well and the color started to turn brassy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
It didn't workMy hair look exactly same as before , not even cover my grey . not satisfied . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosshija M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn't satisfied with the turn out. It was to light!Color wasn't dark enough. I wanted it to look more on the darker side brown with cinnamon tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Lets hopeI loved the Frist color then but wanted it a little bit different it was easy to charge my new color for my upcoming box and is loved the color then on my newest box its the Frist color again. I would of thought it would be my updated color but no so that's disappointing . a went and changed the color again leta hope it right 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Something happened to the color this monthI just colored my hair with my recently received color set and something was terribly wrong this time. The color and developer did not mix properly and the color wouldn’t hardly come out of the bottle. It was thick and lots of product settled at the bottom of the bottle in a thick goop. As a result my color was not good, the grays and root color on top are still visible. First time this has ever happened. Did you change the formula? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Be careful which colour you choose!While there is lots to like about the colour set - it is quite straightforward to use, the instructions are clear, and it's helpful to have things like the gloves and stain remover etc, unfortunately the colour is not what I wanted. I opted for 'light brown' and it came out quite dark, with lots of red tones. It is the first time I have used home hair dye, but I have had my hair coloured in an inexpensive salon a couple of times (four years ago), with similarly annoying results! So I think it's as good/bad as the salon experience I had in the past, but a bit frustrating as had mentioned in my initial enquiry/order that I wanted to avoid going too dark/red; I just wanted to cover my greys, not change my hair colour. The 'custom colourist' doesn't seem to have taken this into account. I even bought the 'soft red neutraliser' toning treatment, but it doesn't seem to have worked either. So my advice would be to pick a shade at least one shade lighter than the one you want... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |