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Color Set
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66,637 Verificado Comentarios de clientes |
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Gave me hot rootsI was very disappointed with eSalon colour. I gave all the details of my usual root touch ups but this product was too light and gave me hot roots. I used the online system to get advice and someone supposedly adjusted the colour for next time but there was no refund or apology and it didn’t look like the colour had been adjusted properly so I was likely to have hot roots again. I have also used the Tints and contrary to the claims, these products are very harsh on my fine hair and eSalon has trashed my hair! Thanks to eSalon I have joined the ranks of Lockdown hair disasters. I wish I hadn’t bothered. If you regularly use harsh chemicals or styling irons on your hair and suffer with breakage/ splitting anyway then you will probably find these products fine but if you know how to care for your hair and have a hairdresser that knows how to protect your hair during treatments you will regret going to eSalon!!! Look up the Curly Girl Method if you want great hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicky L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't add the colorI followed all the instructions. But I can still see the difference of colors. The roots are still brown. The color didn't change that much. I had a great experience the first time but this time not at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna Maria M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I wanted to go lighter not darkerI am frustrated. I have made it clear with each follow up order that I want to go lighter and it has not happened. There is no email discussion or recommendation prior to just mailing out the next order and it is different "colorists" each time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine - We’re so sorry to hear that you were disappointed by the results of your color application and service. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Absolute disasterI highly regret even trying this. My hair was one solid color - i ordered a color almost exact to my current color which was a very dark rich brown. Only ordered it to even out the tones from being in the sun surfing. I was sent two different color combinations - I even emailed and asked about it before using. One was for "roots" which i didn't have and the other for "ends". The "darkest brown chocolate" somehow bleached the top half of my head into a red/copper color and the bottom half is a completely different color. This is going to cost hundreds to correct. No apology or ownership from the colorist or anyone. Simply another bottle sent to "correct" the top half of the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We’re truly sorry that our color and experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair color needs to be little more golden blondeThe last kit was too dark but after four washings it was better This current kit is much better after coloring but I would like the color to be a little more golden blonde. Otherwise it is good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The worstDidn't cover my gray made my hair dry as hay the worst hair color ever! I've always used box color natural instincts and my hair was very soft porosity was perfect. I'm so so disgusted. I want to return the color I paid 30$ for its awful! Please please return the money to my account immediately and I want an ra return this awful hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSiobhan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good product but not what I was expectingI thought I was getting a strawberry blonde with intense copper red. Instead my hair looks reddish brown....I feel it almost went darker than I wanted. It does look nice but not the touch I was looking for or thought I was ordering . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointingI had high hopes for this after seeing all the 5 star reviews, but the result was not as good as the one I buy from supermarket. It didn't cover all my grey roots and had a golden tinge to it which I was trying to illuminate. Not like the colour I was shown in picture. So, back to old faithful. I hope this is posted as there are no one star reviews on their website. I hope I get my refund as promised. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJayne W.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Faded fastCancelling my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJosie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
2nd bad color set receivedThe first few orders I received were wonderful but the last three were off. There was a double set I received sometime back and the 2nd set didn't have any color of brown in that set. I figured it was a mistake, it happens. This last set was very bad like it was an old or a bad batch. I mixed the color & developer together as usual, waited 30min, and when I went back to the bottle it had explored all over my sink and floor. I'm discontinuing from ordering from you. This was the 2nd time the color didn't cover my gray strands. The cost is reasonable but too expensive if each set I receive I have to hope it will be a good set once I receive it. Thanks for the right ones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElise - We’re so sorry to hear that you were disappointed by your two most recent orders with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |