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Color Set
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66,637 Verificado Comentarios de clientes |
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Colour didn't takeVery disappointed as the colour took very well on the roots but nowhere else! It is a shame because the colour achieved in the roots is spot on 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabrina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible color matchColor does not match my pictures. My roots are brown and the rest red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
colour did not come out as describledwas given "medium chocolate brown" and the colour came out practically matching my old auburn hue. I told family members I was trying esalon and the next time they saw me they said I thought you were moving away from reds. It looks the same as before except no roots. Definitely not a chocolate brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark, and hair is dullMy color was supposed to be a dark brown, but came out black. The copper corrective color was supposed to be lighter, and my hair was JET black when it was done. My hair always finished she’s kind of dull and frizzy. I’m not at ALL happy with this experience!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't work on greyI just colored my hair and used all the dye, especially where there's a concentration of grey. The grey is still there. I won't buy this product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover any grays, color washed down the drain.I've been satisfied with previous custom color sets I've received, but recently the quality has dropped substantially. I followed the instructions carefully, per usual, and the dye didn't cover any of my grays, and all the purple washed down the drain. Would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Needed more dyeUnfortunately one bottle wasn’t enough to cover my ends. Plus, my roots seemed lighter. And it was more of a soft black than a blue black on my ends, for the parts of my hair that got some color. Other than that, the application process was good. :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChirstabella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Not enough to cover my grays - Redder than I thoughtThere was definitely not enough to cover all my grays as it was in the order before so I aam stuck with grays and the color turned out redder than I thought 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Bad luck with this companyThe color I received was not close to what I asked for and it took ten months to get back to a normal shade after that brassy disaster. One thing I will give them is their color has staining power! I specifically had not checked autoship because I wanted to check out the color first and I also knew I would be moving to another address. They shipped the next month anyway to the address I had already left. By the time I was able to retrieve the package it was too late to return it. While I was very annoyed, I didn’t want to bother writing a bad review but did call the company and tell them I was unhappy with their product. Despite that, they’ve continued to bombard me with emails asking me to come back. That has finally reignited my displeasure with them and has brought on the review they could have avoided by simply accepting that they had lost a customer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TerribleThe color does not last although it is the right color. But it has dried my hair and made it so frizzy I can’t repair it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |