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Color Set
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66,637 Verificado Comentarios de clientes |
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Do not recommend! Waste of time and money.Answered all introductory questions for “my color” as closely to my natural hair color and what color I usually get done by my stylist to cover grays. I have naturally dark brown hair and usually get just a shade darker of all over (roots and ends) color. This kit turned my roots a terrible orange brassy color! Now I have to get a work in appointment with my stylist ASAP! :-/ It also took about 25 minutes of continuous rinsing to get the color rinsed out after the application process was done. Won’t be trying again. ** Live and Learn.** 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Needs improvementCan not get the color i want 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not my cup of teaBox came a few boxes were crushed. The hair color burned my scalp. I just want to cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatty - We’re sorry that you were unhappy with your experience and the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It was okColor lasted a very long time and was easy application! But far too red toned and dark, not at all what I requested 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedNot at all the colour I was expecting. Came out orange/brassy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Odd CombinationI followed the instructions to the letter, using the roots colour and the main colour as described. But the two colours provided were too different to each other. This means I now have brown roots and red hair - I could have done that without having to dye it! Also, the red wasn't as vibrant as I was hoping. All in all, a bit disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grayThe quality of the product is nice but it does not cover gray sufficiently. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaverne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color doesn’t match sample colorAfter two times of hair coloring with the same color -ash brown- the result is too brassy, almost orange in some areas. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlejandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
some mistake somewhere?????There is no way this is the same colour i first ordered. Initially i had wanted 'sparkling ginger whisky'. When that didn't turn out as expected i asked for my original order. Put it on today and Now i'm left with a horrible mousy brown. ;-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Making my hair fall outI'm going to cancel this. Never have I put color in my hair that makes it fall out in chunks! Never again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |