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Color Set
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66,689 Verificado Comentarios de clientes |
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Verstecktes Abo und kein Einhalten der RücknahmegarantieMit der ersten Bestellung und der Farbe war ich überhaupt nicht zufrieden, keine ausreichende Grauabdeckung etc. Anscheinend wurde automatisch ein Abo abgeschlossen und da die Bestellbestätigung in meinem Spam gelandet ist, kam die Bestellung unerwartet bei mir an und der Betrag wurde mir sofort von der Kreditkarte abgezogen. Meine E-Mail-Beschwerde ging an irgendeine Adresse in London und ich habe bis heute keine Rückmeldung erhalten. Ich bin weder mit den Produkten noch mit der Abwicklung zufrieden und kann das Konzept und die damit verbundenen Versprechungen überhaupt nicht weiterempfehlen. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStefanie I. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Sentiment de non prise en compte de ma demandeC'est la troisième fois que je fais une commande sur eSalon. Pour cette dernière commande j'ai choisi une couleur plus foncée que la précédente tout en exprimant mes doutes, mes hésitations. De plus, j'ai également précisé qu'il fallait une touche de vert dans la composition car mes cheveux ont tendance à prendre des reflets roux que je n'aime pas du tout. Je suis très étonnée de n'avoir eu aucun retour, échanges avec un conseiller et également déçue de constater qu'il n'y a pas de touche de vert dans la composition de la couleur que je viens de recevoir. Je ne l'ai pas encore testée car j'ai un peur du résultat (trop foncé ou avec des reflets). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZelia T. - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage ! |
Too redNo matter what mix you all make it comes out too red and this time it was even more red. I've been asking for ash/neutral medium brown and it's just too red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErika - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Orange rootsI have been using the same color for a while. Only this time, it turned my roots bright orange. I should have known something was different when it mixed up a dark gray instead of the usual light brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Extremely disappointedThe last dye I received was too light. I think it was mixed wrong. My roots ended up light brown instead of dark brown to match the rest of my hair. I had to buy hair dye from a beauty supply to fix it. Need better gray coverage. My grays will reappear after the second wash after dying with this dye. I have mentioned this before and no improvements have been made. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t work for meI heard good reviews so thought yo try. However it didn’t work for multiple reasons, the color had redish undertone, it didn’t cover my grays at all. The smell is very intense too so i will be canceling. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHosai - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
This site will not allow me to cancelCannot cancel my order...follow listed direction and wont work. This is some BS 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible flat chalky grocery store colorWowwww, this color was bad. My ends were literally matte black. The Demi has faded, expected, but to a terrible brassy color. I asked to reformulate and was given the same color? And instructions to only color my roots? So I should leave the mid length brassy, die the roots chalky black. Great solution! Time to call the professionals and get a real hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FadingThis color appears to be fading and it is not as dark as expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible to deal withI only wanted to try the colour once but Ive been sent another one and asked to pay customs charge of almost €10 I've tried to cancel after first order but website is so difficult to use and option not there to cancel. Would not reccomend this company. No reply from previous contact made to stop future orders being sent. To it looks like a bit if a scam. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz D. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |