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Color Set
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66,689 Verificado Comentarios de clientes |
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Aucune tenue10 jours après avoir fait la couleur, je peux la recommencer... vraiment très déçue de la tenue de la couleur, autant en acheter une en grande surface, elle sera moins chère pour la même tenue. Je souhaite annuler cet abonnement, merci de me donner la marche à suivre 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCAROLINE M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes concernant votre coloration et abonnement. |
Too disappointed. Would never buy it again!I saw the good reviews and thought to give it a try. I have black hair and some gray hair. The color (copper mahogany)itself was really nice but I was really disappointed with the coverage. Followed the process 100% but still, my gray hair wasn't covered at all. My black hair has really nice color but what's the point for color if it doesn't cover gray hair. Really disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDisha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
A little too darkI have tried eSalon’s ash blonde demi-permanent color twice now on my level 8 hair.. The first time was eSalon’s 8.1 medium ash blonde, which turned out like a level 6-7 light brown on me. It washed out eventually after using a whole bottle of clarifying shampoo. I alerted eSalon and they adjusted the next order to 9,1 ash blonde which I tried a month later. It wasn’t as dark, but on me it still turned out about a level 7. They were both pretty colors, but darker than I was looking for. Maybe demi-permanent color just doesn’t work on me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No auto sign upI did not want to sign up for automatic sending of product. When I first ordered I wanted to see if I even like the product, and before long I was receiving package way too often. This pissed me off because I am being charged for shit I dont need or want. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
grey coveragecolor was spot on, but the grey coverage was not good 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
WANT TO CANCEL BUT NOT SUREI AM THINKING OF CANCELING AS THE COLOR IS NOT COVERING MY GREY HAIR 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ordine non arrivatoSto aspettando dal 6 settembre, nussun pacco e nessuna spiegazione. 4 de 5 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartina - Grazie per aver condiviso la sua esperienza. Siamo spiacenti per il ritardo nella consegna del suo ordine. Esaminando il suo account, abbiamo notato che il nostro team le ha fornito ulteriori informazioni, riguardati la consegna, via email. Non esiti a contattarci nuovamente nel caso avesse bisogno di ulteriore assistenza e grazie ancora per la sua fiducia e pazienza! |
Disappointed this time.It’s only been 2 weeks after coloring only the roots and always do my grey first. Grey is already showing. What’s wrong? 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI don’t like the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DANGERi don't know if this batch that i got was a new mix but i left it on my bathroom cart for 15 minutes only to come back and find all the contents completely oozed out of the bottle and unto my cart, which is now damaged. i tried to salvage whatever i could scoop up and tried to color my hair, immediately my eyes started to burn and tear up, and the smell of ammonia was overbearing, not to mention that i started to get sick to my stomach. I immediately washed it out of my hair. I should also mention that my son used the bathroom and told me that he felt like he was going to throw up while using the bathroom, i didn't put two and two together until i went in there and i started to feel this as well. I am cancelling my subscription immediately and going back to what i used before which never gave me any side effects at all. Highly disappointed. And i hope i don't have any lingering side effects from this. I hope if anyone reads this in hopes of trying this product, they will reconsider purchasing from this company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGisela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |