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Color Set
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66,566 Verificado Comentarios de clientes |
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Color SetStill need more Red. Dull. Need highlights to jazz it up! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the right colorI asked for lighter brown. What I got was dark. Much darker than my current color. My roots look awful. I'm going to have to get it fixed at a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Well Organized and Easy to Use, Sufficient product amountThe color set I received was more than sufficient for my 18 inch length hair. My color however, was a little too dark from my natural color. The quality seemed very good however, after about 1 month of washing my greys are starting to show. I usually get a fully 6-8 weeks with my salon color given I wash maximum 2x per week. The gloss is good and the hair follicle seems happier with the color imbedded. Worth a try and knowing adjustments can be made is a great option. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Black and dullMorning I did my hair colour on Friday, as per the instructions, however it came out very dark closer to black than brown and it looks dull and dry. I have put a treatment on Sunday night with the hopes of it bringing some life to my hair but its still looks over-processed and not at all like the natural brown of the first set. is there any way to get it lighter and more natural looking? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElichè L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time customerThis was my first time using esalon. Impressed with the quick dispatch and the presentation box. I appreciated the extra bottle of colour, however I’ve not used it and would have preferred to have the option to choose when to have that extra once I’ve worked out the correct colour for me. As it is i now have a bottle of colour and developer I won’t use as I don’t really like the colour. In terms of the colour choice I was really impressed, unfortunately the dark blonde option which was recommended is a bit too dark for my liking and is darker than my natural colour which I was trying to match). Having said that my hair is super soft and I’ve been impressed with the grey coverage. Glad I’ve given it a go, but I think it will take a few rounds to find the right colour for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLouisa M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
soft red highlightsI did not like the red highlights. I need the ASH finish please. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
CoverageJust used my color and I have be honest I was not happy especially for what I paid. The color I liked but there still was a lot of gray at crown of my head that it did not cover completely so for now I'd just like to put my orders on hold and have a professional in a salon do it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelilah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedThe coloring process seems overcomplicated, but I like that you are provided everything you need to use the product. While red hair is admittedly hard to match, the color I received is much, much darker than I expected or wanted. I included a photo of my natural hair color- which is on the orange/blonde side, and the color I ended up with is more of mahogany/brunette. 'm only disappointed in the color results, the product itself is fine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Coloration horribleJe veux annuler toute cmande avec vous 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLefortier V. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons vous contacter par e-mail afin de vous aider et répondre à vos objectifs couleur. Veuillez vérifier vos e-mails, pour plus d'informations. Merci encore pour votre commentaire. |
Color washed out after 3 shampoos.I complained after my last shipment and the formula was supposedly adjusted but still started to fade and wash out after 3 shampoos. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry to hear that you were unhappy with the results of your custom color! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |