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Custom Color Set
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66,566 Verified Client Reviews |
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Not what I wantedI asked for a light brown with hints of copper. I instead I got a hair color of a red head. I am extremely dissatisfied with my hair color!! I would either like my money back or a correction and a new color kit of light brown hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colournot for me , went horrible colour , now i cant seem to cancel orders as doesnt show you how . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not Good at all!I followed all the directions and it was terrible! Please discontinue. DO NOT send any more! This is not for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEunice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Clients typically have much better results when a current photo depicting your starting canvas is provided. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not worth the moneyThis was probably one of the worst colors I have ever used. First of all it didn’t color my grays at all. It’s left my hair hard and very difficult to comb. I have already spoken to someone about this and she said she canceled my next shipment. With that bring said PLEASE DONOT SEND ME ANYTHING ELSE!!! I got better coverage with the bottled color I get from Walmart for $2.97!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care agents to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t like this colorLeft my hair very oily 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. |
Repeated wrong colorI am unable to get the resulting color I am looking for - I asked for Golden Blonde and have shared that I have red in my hair naturally - which is important when attempting to achieve golden blonde according to every salon that has serviced my hair. Usually a colorist will only get this wrong one time before updating to correct to achieve the outcome. This has been at least four times and the color has not been adjusted despite my feedback. It is a shame, the color could not be corrected because I really like how my hair feels once I've used the included shampoo and conditioner. I'm sure my review would have been five stars if the color was corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBolton- Thank you for your feedback! We are sorry to hear that we weren't able to get your color just right. It looks like we have reformulated/adjusted a few times per your request, however no photos have been provided. Clients typically have much better results when current photos for reference are provided so that our colorists can review your profile for accuracy and accurately advise you. We are happy to work with you to adjust to better suit your needs if we are able to. We recommend submitting a current photo in natural lighting and calling to consult with a colorist if you'd like to discuss options. Thanks for reaching out! |
Hair color was wrong!I feel I should be reimbursed for my hair turning purple. I ordered medium brown and my roots and part of my hair turned purple. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We’re so sorry to hear that you were disappointed by the results of your color application. You ordered our Dark Brown Intense Pearl, which is a purple-toned shade. If your roots turned purple, it would have to be because your 2nd bottle (for the previously dyed parts of your hair) was applied to the roots, as this formulation was pure tone violet, while the color intended for your roots had Dark Brown base in it. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I may need to adapt colorI still am baffled by the gel like gunk that the coloring process entails in rinsing...almost like the water doesn't rinse it out...it just stays in one place...maybe some explanation in this in the instructions to warn that it will do this and the most sufficient way to remove it...im always scared to use the shampoo after coloring because I don't want to ruin the color but I think its necessary along with conditioning of course to get the color gunk out...the color is really nice but im still having issues with brassiness after about a week...I have no red in my natural color and I was hoping salon could help me with this by given me the right mixture of cool ash neutral coloring but Ive yet to be able to get rid of the reddish color...maybe I need to have the color experts adjust my mix? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It is important to understand that all brunette hair has natural red underlying pigment in it, and once chemically processed, this underlying pigment is revealed (especially as the color starts to fade). We recommend our Tint Rinse in Red Neutralizer to help minimize these tones. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is offColor is always too dark and doesn't last near as long as store-bought 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has adjusted and emailed you to resolve your concern. Please let us know if there is anything else we can do to help! |
Greasy!My hair is greasy or waxy feeling and I cant get it out! Had to go to work looking like I had not washed my hair in months. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |