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Custom Color Set
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66,566 Verified Client Reviews |
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Didn't cover my grey'sThe color is pretty, but it barely touched my grey's and has faded off of the grey even more after just 1 wash. I even left the color on my roots 5 minutes longer than the instructions suggested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelayna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I liked the ideaI chose Natural Dark Blonde, which is close to my natural color. I didn’t feel my colorist took into consideration the level I wanted mixed with the correct neutralizer or level to correct my warm ginger/orange/copper in my hair. My color had a small amount of blue but absolutely no green to counteract the orange. So my hair turned a medium auburn brown due to the underlying pigment not being neutralized. I understand it would take more than one color correction but I didn’t care for the response from my colorist either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to discuss your color and determine if and how we can adjust to better suit your needs. Please let us know if there is anything else we can do to help! |
Hair color lifted too red - even though I specified in my notes that I lift red!So, I used the product last night. All went well. The shipping was great, box and contents nicely done. Instructions well written. But - and a BIG but - the color was too red! I wrote a very long and detailed note explaining that I lift red very easily and need an 'ash' type color. I got dark blonde - ash. Which was on the box. The color was too light and now I'm this brassy red color on my part. (I used it as a touch up to color the gray that was growing out.) I'm not happy and now stuck with this awful light brassy orange/red color. Ugghhhh! I even uploaded 3 different photos of me and my hair. Not happy!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not enough for my hairThis was not enough for my hair. My hair is really long and they dont send enough. The do with the first order not the second 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara- Thank you for reaching out! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will be reaching out to further discuss your color needs. Please keep your eye out for an email from us! |
didn't helpAfter using two bottles my hair is still the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very thick and difficult to wash product outThis is about the 2nd or 3rd color set that I have had tremendous difficulty washing the color product out of my hair. I’ve washed with shampoo 3 times one night and 3 times the next day and still have a thick coating on my hair! Can’t be good for it. Won’t be buying this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never got to try itI ordered my color and it seemed to have gotten lost in the mail...not the companies fault. I contacted esalon and they graciously said they would send a replacement. Cut to a month later and it still said processing with no end in sight. I was really excited to try this but instead had to cancel without even getting to try it. Lost my $10. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for contacting us! We are so sorry to hear that your replacement order has not yet been received. We will be reaching out shortly to make this right. Thank you for your patience! |
Nope Nope NopeI had my personal color mixed to a dark blond. When I put it on my hair it turned it a dark blond but an orange dark blond. Not an ashy dark blond like I wanted. Now I’m stuck with orange hair for a while till I can fix this. I’m so sad because I read great reviews. 😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sensitivity to productIt first looked ok but my scalp did not react well. Not sure if it’s the dye, the shampoos or some other allergy. Very itchy scabs on my scalp, around ears, neck. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email- we will be reaching out shortly with further information. |
Strong Smell& Wrong colorThe color was too dark on the strand test and the ammonia smell was overpowering so I opted not to use the product and cancel my account. They were willing to create another color for free but the smell turned me off. The products included in the box make a great presentation and are all the items you need. And the price is great. I don't normally color my hair and this was not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback! We are sorry to hear that our product did not meet your expectations! Our product can smell stronger than some traditional color as it is custom-blended per order and does not sit in transport and on shelves for months at a time like a lot of traditional color can. We're so sorry for any discomfort experienced! We recommend applying in well-ventilated areas whenever possible. Please feel free to reach out if you need any assistance. We are always happy to help! |