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Color Set
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66,566 Verificado Comentarios de clientes |
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Won’t buy againThe color I received was nowhere near what I wanted. I do understand that can happen based on many things so that I could have dealt with. But… I followed instructions and by a week from the day I colored my hair roots around my face were already gray! This product also dried my hair out horribly. So disappointing! Back to my drug store brand I go. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Product failsThe color chosen was not as described in the picture I selected. The red was not present, only a very unpleasant blond. I also found no place I could activate the "Guarantee". I would not have given one star, but you forced me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArthur - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My reviewStill not the colour I ordered. It was a little bit lighter then last time. Still super red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSiena - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
roots darker then beforeI asked for a lighter shade and when I colored my roots only as directed my roots came out darker then they were' before I colored 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color setWas way to dark for an medium ash brown. My hair turned out black and red with both products together 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Darker color than my usual hairI have specifically informed them that i want to go ash brown they said its not doable but they can ho a shade lighter from what my current color is. I was fine with this . Did my color today and it turned black! Black! The communication was fine but the outcome is not. I was very precise to let them know that i do not want yi put chemicals on my hair if they will not be able to give me a good outcome. But still i have this black hair now. Not happy at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMa Angelyn D. - Thank you for reaching out to us. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Verstecktes Abo und kein Einhalten der RücknahmegarantieMit der ersten Bestellung und der Farbe war ich überhaupt nicht zufrieden, keine ausreichende Grauabdeckung etc. Anscheinend wurde automatisch ein Abo abgeschlossen und da die Bestellbestätigung in meinem Spam gelandet ist, kam die Bestellung unerwartet bei mir an und der Betrag wurde mir sofort von der Kreditkarte abgezogen. Meine E-Mail-Beschwerde ging an irgendeine Adresse in London und ich habe bis heute keine Rückmeldung erhalten. Ich bin weder mit den Produkten noch mit der Abwicklung zufrieden und kann das Konzept und die damit verbundenen Versprechungen überhaupt nicht weiterempfehlen. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStefanie I. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Sentiment de non prise en compte de ma demandeC'est la troisième fois que je fais une commande sur eSalon. Pour cette dernière commande j'ai choisi une couleur plus foncée que la précédente tout en exprimant mes doutes, mes hésitations. De plus, j'ai également précisé qu'il fallait une touche de vert dans la composition car mes cheveux ont tendance à prendre des reflets roux que je n'aime pas du tout. Je suis très étonnée de n'avoir eu aucun retour, échanges avec un conseiller et également déçue de constater qu'il n'y a pas de touche de vert dans la composition de la couleur que je viens de recevoir. Je ne l'ai pas encore testée car j'ai un peur du résultat (trop foncé ou avec des reflets). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZelia T. - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage ! |
Too redNo matter what mix you all make it comes out too red and this time it was even more red. I've been asking for ash/neutral medium brown and it's just too red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErika - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Orange rootsI have been using the same color for a while. Only this time, it turned my roots bright orange. I should have known something was different when it mixed up a dark gray instead of the usual light brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |