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Color Set
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66,655 Verificado Comentarios de clientes |
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too darkThis recent order is too dark and patchy. I preferred my first order from Dec 2020, that colour was more appropriate and the coverage was much better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color is good but my whites are still thereI followed all the instructions, however my whites are still very much there. Some had darkened a little bit (brownish) but I could clearly see whites/grey hair. The shampoo and conditioner were very good though as it left my hair feeling silky smooth. This didn’t do it for my hair. Canceling subscription after 1st attempt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The color was NOT what it wantedNot only was it not what I wanted it was even worse than what my hair looked like before :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMolly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
UnsatisfiedDon't like the result! I expect ash gray it definitely redesh color! I follow the directions and didn't work well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as I ExpectedI usually love my hair color; however, this time not so much. I requested a deeper reddish/brown but it came out much more brown with very little red. The color was not as vibrant as I usually get from my order. Also, I requested more gray coverage but got even less. The color faded much faster as well. I have always been happy but was disappointed with the outcome this shipment. I have requested a color adjustment, more gray coverage, and a longer-lasting result. We shall see how this one turns out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
GraysI've been gettin my personalized color kit for 7 years. I love the color, it looks so natural. But I have had problems with the grays showing is just 3 to 4 weeks. I would go months before a gray would show when I first started using Esalon. Did you change your formula? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover grayI'm going to have to re-color. Disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Response to first use of product. I don't really want this published.I received the order Oct 5th. I used it the same day. The color did not cover my gray and my hair was dry and almost frizzy afterwards. I am not happy with the product and don't want any further deliveries. Please confirm that you are canceling any future deliveries and refunding my money. Thankyou. Nancy Weddle 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorToo light. Disappointed with it. Second time ordered from you. About 2 years ago, the color was so much better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkIt matched my current hair color very well, but I wanted this color to be lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |