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Color Set
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66,637 Verificado Comentarios de clientes |
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Over all a great product!I absolutely love this product. It left my hair so soft and shiny. However, I am not 100% pleased with the color. It is too dark for my complexion and eye color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
bad batch of color maybe not satisfiedJust wanted to let you know I'm not happy or satisfied with my last color package. I have explained over the phone and by email. I either need a refund for my last color or the next order at no charge to me. Please let me know what you decide. If no refund or a free color then you can cancel my account. Thank you..............Linda Ross 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible colourMy main request was to neutralise the red in my hair as my roots were dark with grey and the rest of ny hair was brown/red/ginger (wishy washy). I've waited months to do this, took my time to apply colour as guidance stated and now I've roots that match the other and I hate it 🙄 it looks redder than ever! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
FarbeDie Farbe ist gut doch stinkt sehr stark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichaela K. - Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen. |
What happened!?I've been using eSalon for over 2 years... loved it still do to a point. My last shipment was a weird one to say the least..I mixed my dye as always... this time it got hot?! Quickly??!! I went to grab my towel (typically what I do) came back (under 2 minutes) it exploded! All over my vanity in bathroom!! I scooped up what I could and placed on my hair needless to say no coloring took place... however it definitely colored my vanity! ! It's ruined... along with my lovely (sarcasm here!) Gray hair for the next 5 weeks.... upset because I've never experienced this with this hair dye or any other I've used before... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTomara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure I get the hypeStill didn’t cover grays. I don’t have many, probably 5 grays hairs on my hairline. They roughly covered 3 initially and the coverage that was provided lasted less than a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color treated hairI really love the hair color, leaves my hair looking and feeling nice. But the reason I only gave it three stars is because my gray hair doesn’t stay covered for very long, the gray starts showing by the third wash 👎.. slowly it starts creeping out with every wash.. Sincerely Mary A. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t cover my grays! :(I’m so disappointed! First of all the color is off, too orange & fake looking & secondly after very precise work & time spent covering every strand, my entire frame of my face did not take to the color & all of my grays are still there, it looks terrible. Who knows what the back looks like because I cannot see it. I’m just frustrated & won’t be ordering the product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The darker colorIt didn’t darken my roots like the previous color I had. It tinted them but I could still see the line of what was grey, but as a light brown. Weird because I had changed to a darker color and the color before hand always did better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color okDidn’t cover the gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |