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Custom Color Set
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66,566 Verified Client Reviews |
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Good deal at firstHmmm...ok well this was certainly a good deal at first. $10 for a kit that was very generous with 2 bottles for my roots and 2 for my ends which really helped because of my long hair. But $10 quickly became $30 and 4 bottles became only 2. ☹ I honestly don't think the quality of the dye was any better than one I could get at Walgreens and this was more expensive. And then there is the fact that they charge you for the product 2 weeks before they send your product. I didn't like that. I cancelled membership and I wouldn't recommend this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
The color did nothing.I filled out all of the information accordingly, followed all instructions and all the color did was lighten my roots. The rest of my hair looks almost untouched, maybe a little darker but it was supposed to lighten. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colorThe system is awesome, but i still can't get the color i want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagali- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorNot the color I thought I was getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
ColorThe quality of this product is excellent. This last batch came out a bit dark and I would like to lighten it up a little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedWhen I applied my color this time I noticed it looked darker than I remembered it in the first two deliveries. As I styled my hair, I saw that it was definitely darker and appeared "muddy", lacking the rich red tones of the previous sets. I have since washed and conditioned my hair twice, hoping that the drabness was due to color residue but no improvement. I reached out to eSalon for assistance on Monday of this week. I had previously been satisfied with eSalon's response times (1-2 days), but it has now been four days and I have heard nothing back other than the confirmation that my request had been received. I had hoped that eSalon would be a suitable option for me but it seems likely that I'll be going back to my local salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
COLOR WAS COMPLETELY OFFI have been dying my hair a very light auburn for years now. Even though I was very hesitant to veer off from my usual dye brand, I decided to give ESALON a try based on their "expertise" and customer reviews. I uploaded a picture of myself so they could do their best to match my color. What I ended up receiving was a BRIGHT, MERMAID, FIRE red that is completely off from my normal color. I couldn't belive how drastic the outcome was. I could understand if it was NEAR my normal shade in my original picture, but this was FAAAAARRR off. I had to go to the store to buy color oops just so I could strip it out!! It's unfortunate because I was very hopeful this program could work for me, but that's just the risk of trying it out. I was hoping I could post my before picture and after picture to show it better, but I don't see an option to do that. On another note, applying the product was very easily and gentle on my hair compared to other products. It was not runny and did not dry out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittnee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Waste of moneyCompletely awful. The color ran onto my face in the waiting time. Color was nothing like described. Dark blonde red copper turned into fire truck red. Waste of money. Now I have to damage my hair to remove it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too Dark, What Shine?The shade I received was at least a shade or two darker than it looked online, and the rinse/massage step for extra shine did nothing. I've gotten far more shine from cheap drugstore brands. The only reason it gets two stars, is that the extra gloves, skin protectant and stain remover were all very helpful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Still a little darkI believe the mahogany in the color is to dark I think a copper or cinnamon would be better. Also it didn’t cover the grays good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKamilya- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |