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Custom Color Set
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66,637 Verified Client Reviews |
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I'm sorry that I believed that this could work for me.First off, it was difficult for me to do my hair alone. If having to deal with 2 steps wasn't enough, the color on my roots came out a lighter red color, so I am disappointed that I trusted this to work for me. I thought that I was saving money by getting your product but didn't realize that is would be so complicated to put on my hair. As for the product itself, I can't complete my review on that part just yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stop sending too darkI have ask twice to change the color I have five kits I can’t use just got one this week I look like a old vampire please stop 🛑 sending until you can get the right color I need a medium brown with golden touches 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color care representative will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t do anything!I did the strand test as recommended and after the development time was amazed to see there was little if no difference to the colour of the hair! Very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedIt wasn't a wow factor so I won't continue ordering it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorinne- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
Good ProductI would recommend the product. Instructions are very clear and love the way it made my hair soft and smooth. I just didn't like the color I picked and that was my fault. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to further discuss your color. We truly appreciate your feedback. |
ColorI loved the color the very 1st time I received my color, there were 2. I still like the color I have been getting however it fades way to fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not color I requestedI was really excited about this company, I purchased the color kit and the light set. It came super quick and packaging is amazing. I was emailed a few questions of my intentions. I replied with current photo and photo of what I was trying to achieve. Unfortunately, the base color came out super dark, not much like the picture I sent at all. My hair is naturally a soft black and I was hoping for a brown with copper tones in it and when the kit arrived, the color they formulated seems to have some copper in it on paper. However, after I dyed my hair, there was as very little change only to my roots. The rest of my hair looks black. I’m just upset because my hair had finally grown out to natural color, I don’t have white hair so I could have just kept my natural hair without adding chemicals if I wanted the same color. Now not even sure if to do the light set, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't color RightDisappointed in the first round. The color didn't hold. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The color was way too far off!I wanted medium copper brown and got carrot orange. I followed all the directions. The smell was also awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out to get this resolved for you. We appreciate you reaching out! |
Mix OutcomesCustomer service great. comes in a cute little box, stain guard smells n feels lovely. Colour application was easy BUT THE COLOUR WAS COMPLETELY WRONG! I have natural brown hair, after application I had a gothic look with jet black hair. That said, esalon offered a free colour set. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMozma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |