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Color Set
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66,655 Verificado Comentarios de clientes |
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My package came damaged inside.The coloring tint came damaged and leaked. I`m afraid to use it as it isn`t safe. I have taken pictures of the products if you would like to contact me for them. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Blue black instead of vibrant brown.What a disappointment!! Two children and their innocent comments made it clear as day when they saw me two weekends in a row, the second with the "adjusted colour" and said: "What happened to your hair? It's black blue!" I've attached photos for the colourists at eSalon of my vibrant brown hair on Halloween compared to 9 days and two washes later. I mentioned the previous colour was spot on but faded to yellow tones. The adjustment is a disaster. Now my beautiful long hair has to undergo the strain and damage of colour stripping. Not good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucienne D. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Work!I'm African American. I have gray around my hairline. Not many but enough to bother me. This product work only during application. This product did not work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShaMeeka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray coverageThe first few times I used this color it covered my grays perfect. This time it didn't cover any of my gray and I had to use another color over it. I used it the exact same way as before but was very disappointed when I colored it this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrista - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pros and ConsPros: Packaging of products were organized to follow step-by-step instructions. It was worth adding Color Tools because they made it easier to apply color. Color matched what was shown online. My favorite aspect of choosing coloring was Color Match tool because it gave several selections to choose from. It could be improved by updating system so users could utilize uploaded pictures in sampling all colors. Clients should be able to select colors they want. eSalon could provide instructions in best way to lighten or darken hair, if needed. Cons: Product isn't cost effective compared to brands giving better results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosViolet - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Way too darkI had tried the permanent color, which was ok, the ammonia smell was very strong to me, so I then ordered the ammonia free color, demi perm, and requested a little lighter and brighter color, but it turned out much darker than I wanted, and was darker than the first color! I left it in for about 10 minutes, so maybe it was too long, but pretty unhappy with it, very dark and not brighter at all. I'll stick with Madison Reed, maybe will try one more time for the demi permanent but not sure if I'm willing to try a third time. I love the Tint rinse, but so far bad luck with color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not lasting as long as it used toI have recently noticed my color has not been lasting longer than a couple of weeks. I am stuck trying to temporarily cover my gray hairs between orders. Coverage used to last me about 6 weeks and now it seems my color is fading after a couple of weeks, if that. Has the product changed Esalon? I have been using my custom color set for over a year now and have been following the directions as normal. What's changed? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTalleri - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Uno schifoNon mi è arrivata me la tinta e nemmeno il rimborso 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatia - Grazie per aver condiviso la sua esperienza, e ci scusiamo per tale inconveniente. Il nostro team la contatterà via email a breve, per assisterla ulteriormente. Restiamo a sua completa disposizione per ulteriori informazioni e assistenza. |
ColorColor faded after three washings. Not sure why? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Have not received my orderI have not received my order and yet I've been asked to review my order. Customer service seems to be non- existent!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRHODA C. - Thank you for contacting us! We are truly sorry to hear your eSalon order didn't arrive. Not to worry, we have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |