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Color Set
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66,637 Verificado Comentarios de clientes |
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Worst gray coverage ever !I have been coloring my own hair for 20 years and this is by far the worst haircolor I have ever used. I have friends who swear by E salon but for me it just didn’t work out. The hair color they sent me was orange , I look like orangutan. I was actually embarrassed because the hair color was so flat and dull and artificial looking. E salon did try to correct the color but the second color they sent was even worse than the first. It did nothing for my gray hair Except make them look bright orange. This is my second time trying E salon and both times was a fail for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product is not what it used to beThis last color set actually lightened my hair and was nowhere near my natural color. I now have two tone hair which is horrible. I’ve had to buy hair color from the grocery store to cover the highlighted parts. The last three color sets have not given the quality color as in past years so I don’t know what’s happened to the quality of this product. The worst part, and the reason for canceling my membership, was when I called to ask if there was a mistake in sending me the wrong hair color and report what the product did to my hair, the colorist blamed my hair for the color turning out wrong. I found that disrespectful and inconsiderate. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEliz - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still can't cover grays effectively but love the colorMy custom color was adjusted to cover grays better, so the processing time went from 20 to 40 minutes. I had also adjusted the color to include more dark brown and reds. Love the new adjusted color, but even after 40+ minutes of processing time, of which I applied the color to my hairline and stubborn sideburn areas first, the color started to fade after day 2. Oh well, it may just be my hair type not cooperating, but overall I do love the product and the customer service! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I expectedThe color needed to be a bit darker, and it brought alittle too much red into the mix 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConstance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wanted to love.I never received the product. I thought it might be because I wrote worrying my stylist complaining about color. I received other beauty subscriptions so I know my mail person knows. O we’ll waste of money. Can I get the refund or send me the product on the house so I can really review it. Thank you !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colour and unhelpful.The colour I have been sent is terrible and is nothing like what I requested and now the colourist is telling me the colour cannot be fixed. I thought this service would save me the time and effort of going to a hairdresser but instead they have completely ruined my hair and now I look like a washed out goth girl. Thanks for nothing esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Couleur trop rougeJe trouve qu’il y a trop de reflet rouge dans ma couleur J’aimerai un beau brun sans aucun reflet rouge ou auburn 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantal - Merci d'avoir pris le temps de partager votre expérience avec nous. Nos coloristes sont toujours ravis de vous aider à trouver la couleur de vos rêves et, en examinant votre compte, nos équipes vous ont assistée, selon votre requête, en modifiant la prochaine coloration. N'hésitez pas à revenir vers nous et merci encore de votre partage ! |
Didn’t work for meI have dark brown/black hair, and the new color did not show. My hair looks the same, there is no shine, or better feeling texture. The ladies in the photos look like they had a glamorous hair color result, but mine still looked dull. This was my 3rd time trying eSalon hair color, but this time handfuls of hair were falling out during the washing out step. Someone from eSalon said I may have had an allergic reaction, but I have never been allergic to hair coloring products before. I guess there’s a first for everything (or maybe there was too much of a certain chemical in this batch). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My Hair Came Out Pink!I had used Esalon in the past and had done well with it. This time my hair turned out pink. I had to pay $160 the next day to have it fixed. Go to a real salon first. This is not worth it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wanted and no gray coverage!I have been using your color for a long time. Last time, I said it was too dark and wanted to lighten it but keep violet highlights. This time, it's nearly black and did not cover my gray. I am very disappointed. And, as someone else said, the color doesn't last nearly as long. What happened? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |