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Color Set
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66,637 Verificado Comentarios de clientes |
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Turned my hair green!Worst products ever 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour fadesAlthough the initial colouring is good, I find that the colour fades quite a bit after a couple of weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverage is badI have 2 spots, one on each side along face above ears that NEVER colored. Even did those areas first and left on 45 min. I have had color reformatted and still to no avail. I have white gray spots to try n spray over ... not happy at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It doesn’t cover gray hairsI used this product and it didn’t cover my gray hair, left the color even linger then what they recommended and didn’t take. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My package came damaged inside.The coloring tint came damaged and leaked. I`m afraid to use it as it isn`t safe. I have taken pictures of the products if you would like to contact me for them. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Blue black instead of vibrant brown.What a disappointment!! Two children and their innocent comments made it clear as day when they saw me two weekends in a row, the second with the "adjusted colour" and said: "What happened to your hair? It's black blue!" I've attached photos for the colourists at eSalon of my vibrant brown hair on Halloween compared to 9 days and two washes later. I mentioned the previous colour was spot on but faded to yellow tones. The adjustment is a disaster. Now my beautiful long hair has to undergo the strain and damage of colour stripping. Not good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucienne D. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Work!I'm African American. I have gray around my hairline. Not many but enough to bother me. This product work only during application. This product did not work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShaMeeka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray coverageThe first few times I used this color it covered my grays perfect. This time it didn't cover any of my gray and I had to use another color over it. I used it the exact same way as before but was very disappointed when I colored it this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrista - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pros and ConsPros: Packaging of products were organized to follow step-by-step instructions. It was worth adding Color Tools because they made it easier to apply color. Color matched what was shown online. My favorite aspect of choosing coloring was Color Match tool because it gave several selections to choose from. It could be improved by updating system so users could utilize uploaded pictures in sampling all colors. Clients should be able to select colors they want. eSalon could provide instructions in best way to lighten or darken hair, if needed. Cons: Product isn't cost effective compared to brands giving better results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosViolet - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Way too darkI had tried the permanent color, which was ok, the ammonia smell was very strong to me, so I then ordered the ammonia free color, demi perm, and requested a little lighter and brighter color, but it turned out much darker than I wanted, and was darker than the first color! I left it in for about 10 minutes, so maybe it was too long, but pretty unhappy with it, very dark and not brighter at all. I'll stick with Madison Reed, maybe will try one more time for the demi permanent but not sure if I'm willing to try a third time. I love the Tint rinse, but so far bad luck with color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |