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Color Set
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66,637 Verificado Comentarios de clientes |
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Does not cover gray well on Asian hair textureUnfortunately, I had to cancel because the product did not really cover my gray, and even after the colorists tried to adjust for a second try it was still not effective. Went back to Loreal Excellence/Superior Preference. I liked how eSalons products were less chemicals etc. but I guess those chemicals are also needed to work well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Just dosent coverThis is the second time I have used the product and it just dosent cover... Almost tho as if it's watered down. I don't know I doubt I'll continue using it. It seems to be pointless 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Waste of moneyI tried eSalon's products for my naturally blonde hair. Since it's supposed to be "made for me " I didn't think that I'd have any problems. Well much to my dismay instead of being blonde I had dark brown hair. I absolutely would NOT recommend this product. It's a total waste of money. I had to go purchase another color at beauty supply to turn my hair back to blonde. IM VERY UNHAPPY WITH ESALON. When I called customer service they didn't offer me a refund...nothing. This company is not worth buying anything from. I'm a very upset unhappy FORMER CUSTOMER. I'd give them NO stars if I could. BUYERS BEWARE 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeb - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehIt’s a basic mousy brown with mediocre gray coverage. Pass. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaggie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverageand made my hair extremely dry, unlike my prior product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
only one time I received a formula that cover my graysWhen I canceled my order, you sent me a new formula and that one was the best I received, but after that, the formula went but to normal. I need the one that cover my roots please, the last one was not good 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Farbe spült sich ausDa ich alle 3 Tage die Haare waschen muss, läuft die Farbe beim Spülen immernoch aus. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCornelia B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not work for meIt did not work for me at all. I saved this for a special occasion. I applied it thoroughly to every gray strand and followed every instruction. My hair was looking amazing on days. Day 3, I saw gray coming in crown section, After 1 wash, all gray appear again. Really disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeepika - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color coverageThis was my first time coloring me hair without using a “box dye.” I was really excited about the process. I followed every direction. The color did not do anything to my roots. It’s still my faded brown with a hard transition into the copper red tone. Since I have a lot of hair I even left the color on for an additional 8 minutes for each step. I am unsatisfactory with what I purchased. Box dye had better coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair LossI thought your product has good ingredients. Your ads are too good to be true! I lost hair and now thinning. I will never buy from your company ever again! I would rather go to a real, physical salon with professionals and licensed stylists! Your products are too harsh! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEzekiel - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |