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Color Set
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66,689 Verificado Comentarios de clientes |
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Color not lastingI have been a customer since 2018, my color always lasted better than what the salon used, but now after 3 weeks the grays are showing, it always lasted at least six weeks, what’s up? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Teresa, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly value your feedback and we look forward to crafting the perfect customized formulation for you! |
Wrong colorYou sent the wrong product. I had changed my order to a light brown. I got medium brown 20V. Assumed it was right and used it. Oh well.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Lourie, we appreciate you taking the time out of your day to review your hair color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Entsprach nicht meinen ErwartungenDie Farbe passte überhaupt nicht zu dem was ich wollte. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too darkAlmost black and the chemicals made my hair fall out. Will not use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Poor color matchRoot application was lighter than current color. Orange looking and unattractive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Très mécontenteLe set coloration était défectueux Le flacon applicateur : le Cauchon applicateur était cassé ou manquant. Résultat quand j’ai mélangé la couleur en agitant le flacon , de grosse projections de produit colorant ont atterri partout dans ma salle de bain : plan vasque, murs …. Les taches ne partent pas toutes…. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMathilde K. - Merci d'avoir partagée votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que le flacon de développer était endommagé et a causé des dégâts. Nous allons vous contacter par email afin de trouver des solutions et vous aider au mieux. Veuillez vérifier vos emails pour plus d'information. |
Red undertonesAwful! It's orange... and didn't cover grays at all. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Love the color but terrible grey coverI love the color and the product it just does not at all cover all my greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We're sorry to hear that you were disappointed by the gray coverage of your recent color application! Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No coverageLydia's gray hair didn't get the color. Followed all instructions to the T. Will cancel subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lydia, we are very saddened to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorNot exactly the color I wanted. I keep saying think Sharon Osbourne red there's a little too much Brown in the color it needs to be more vibrant red but not orange red blue base red and I'm not sure what the pro part has to do with anything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy- We never like to hear that our customers are even the slightest bit unhappy with their color, which is why we have a Color Happiness Guarantee! Please lookout for an email coming your way so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |