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Color Set
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66,637 Verificado Comentarios de clientes |
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Doesn’t color grayI like the idea of esalon and have ordered several times but it just doesn’t cover my grays - and when it does it lasts a week at best. I have better luck with drugstore color. For the price it’s just not worth it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor colorDidn’t color well or cover grays gloves ripped while coloring 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosT K - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour disappointmentI purchased a colour from esalon and it was supposed to be medium brown(Golden) but my hair didn't look any lighter and the grey coverage was not wonderful for the price and being told hairdresser shop results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosclaire W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact with you via email and will be happy to assist in this process. |
Love esalon but something changedI'm super sad in the color last few times. Something is definitely different with formula. It's not nearly as rich in color and it's washing out. I've been doing medium brown with copper and gold but the color is dull brown. I've loved esalon for years !! I hope you guys can improve or correct whatever changed. Xoxo I would give 5 stars otherwise but I think you guys should know the truth so you don't lose business. 0 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina - Thank you for sharing your experience; we’re sorry to hear that you were unhappy with the results of your custom color lately. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right; and thank you for being such a loyal customer! |
LieferungDie Verpackung war so stark beschädigt, dass der halbe Entwickler ausgeronnen ist. Eine Frechheit!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSigrid K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Bestellung bei Ihnen beschädigt eingetroffen ist! Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not what I wantedEach time I have colored my hair the color is always way darker then I requested, even with the the help of talking to the colorist over the phone. After this third attempt I’ve canceled my plan. I actually had to get professionally fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not my colorThe colorvwascmore blueish than black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
ColorationAu bout de 3 semaines des racines blanches !!!A plusieurs reprises je les ais contacter toujours pareil très mécontente. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabelle M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous avons contacté par email et nous ferons un plaisir de vous aider. |
Colour setThought I would give this another go, I used esalon before and my colour was always fine. Then last year I got my colour which left my roots lighter than they already were, as alot of grey coverage. So I've been growing my hair out to then order the semi permanent dye to put it on and its now not covered my grey at all. So disappointed I contacted them but no help at all this time, basically i closed my account down. Far to expensive for then to be told after buying and using that there is no guarantee of full grey coverage with the semi ( I was not told this at time of order ) my hair is basically the same only my roots are lighter and my ends with the root ends refresher is darker yet again. Never again give chance after chance and now my hair is darker yet again. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine E.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too brightI liked the color before this one better would like to add highlights to the previous color which is the one before this one for my next order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! Please keep an eye on your inbox for more details. |