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Custom Color Set
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66,689 Verified Client Reviews |
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Re: Hair colorI didn’t get the right hair color. My hair is back to super black, so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just okI have to say that it definitely covered my greys but it was way too dark so I had to color my head inside of just the roots. And I’m glad I did because it is now an almost brown black. I had highlights too but had to cover them. And when washing my hair it was so “dry” I know that’s odd to say but it felt like a helmet. Definitely dried my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
left my hair dirty and stickyThe first time I used your color product my hair turned out terrific.. the second time, not so much. I don't know if the formula changed, but the second shipment I got was terrible. First, the bottle top was way too small to get the color out.. I had to squeeze like crazy and even then could barely get any out.. i needed to cut a new hole in the top to make it work properly. And, then when I was done, and I followed all the steps as directed, my hair came out feeling really dirty and greasy-- it was like the shampoo didn't work at all. The color was good after I shampooed a couple of days later, but waiting was horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
the color was good, but not very multifacetedThe color was a good tone, but not much dimension at all. Also, the chemicals didn't do well for my naturally curly hair. They are now waves. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCana- We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I was not satisfied with my color. It was not light enough. II returned the color that was shipped and never got my refund. I returned in May 2019. I would like my money refunded. I do not want anymore auto shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly to further discuss your refund request. |
White returns quicklyMy white is returning quickly and the white area become lighter then the rest of my hair? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dark ash blonde = gingery brownHair feels dried out & the colour was supposed to be ash but it's actually very warm & more like medium brown. Really disappointed my hair is kinda ruined 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSiobhan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Problems just compound the more I useThe first time I got my color done at eSalon, I had little issues. The color looked good. My scalp itched a bit for about a week after. The subsequent colorings at home have caused the texture of my hair to become straw-like, damaged. I get regular cuts, leave in conditioner, etc. I had to resort of a mask made for correcting swimmers' hair damage. The scalp itching has become worse, each use and the last time I colored, I had to use Benadryl to calm it down for about 5 days. Clearly this is not for me. On top of this, I have noticed an increased hair loss, that I've never previously experienced (I'm including hair loss experienced after my two pregnancies as well). The hair loss is the final straw for me. The product is extremely strong-smelling. And though I get multiple comments, each time I color my hair, the color is not consistent - despite following the directions carefully and not adjusting the mixture at all. I'm shocked really, as to why I kept using it as long as I did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle- Thank you for your feedback. We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
No change, no gray coverageMy last shipment did not cover one string of hair. I've yet to hear from the staff as to a refund or replacement. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I am done with EsalonI have asked over and over to get hair dye that have no red tones and I want my hair to be ash brown. I also asked to change my stylist, since it seems like she either does not have expertise or she is not listening. My hair still has red tones and looks NOTHING like the picture that I sent more than half a year ago. I want a FULL refund on all the hair dye that was purchased from the very beginning. I am closing my account and going to a professional to get my hair done. Esalon has only promised me a guarantee that I would be satisfied but I have been way to patient and should have closed my account from the beginning. I will absolutely send a horrible review for color and service 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPolina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we have worked with you to try to find a resolution and have your hair looking its best. Please keep your eyes out for an email from us shortly. We will be reaching out to discuss your color and account further. |