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Color Set
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66,655 Verificado Comentarios de clientes |
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Not happyThe colour is not holding 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - We are sorry that your experience at eSalon didn’t quite match your expectations; and we thank you for letting us know. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waste of money and my time!Well, I was really excited to try the eSalon color kit. Honestly, I was terribly disappointed! I have never had such dismal results from any hair color!! I have very short hair, almost shaved in the back. After a recent haircut the back was mostly grey, plus root growth all over. I have colored my own hair for many years, so am comfortable with the process. I followed the instructions to the letter, but it barely deposited any color on my hair. In fact, you can't even tell it was "supposedly" colored!! Color usually adds some body to my fine hair, but this added none - proof that no product was deposited on the hair. I will have to recolor it immediately with my usual brand now - not the healthiest thing for my hair. I tried spraying the roots and back with the Camo Mist, but that was not very effective, either. The roots didn't change much, and the back looked blotchy and irregular. I don't remember if you have a money back guarantee, but you should refund my money anyway. This was a total waste of money, and more importantly, my time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah L. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not bad but still not greatThe colourist improved my colour from my previous order but it still isn't totally covering my greys. The colour and tone currently look good (just coured today) and the shine is great. Still looking a bit washed out on my grey root patches however. Not sure how it will fade after washing in 4 days or longer term. Frustrating but hopefully getting there! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Nikki! We’re sorry to hear that your hair colour is not covering greys as expected. Our colourists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Gray coverage not very goodplease include better gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarlene A. - We’re so sorry to hear that you were disappointed by the gray coverage of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
meine Wunschfarbe ist nicht verfügbarSchade ich hatte den Eindruck, dass die Haare durch diese Farben nicht zu sehr strapaziert werden. Aber ich wollte ein kräftiges Aubergine - was offensichtlich nicht funktioniert. Die 2 Flaschentechnik brachte auch nur ungleichmäßige Ergebnisse - erst mit 1 Flasche für das gesamte Haar war das Ergebnis gleichmäßig - aber eben immernoch nicht Aubergine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSimone S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Hair colorIt did not cover all my grey and I was disappointed with the color as well and I feel that the price is too high 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also totally understand that our pricing can seem a little high. That’s because so much comes with your order! Like salon-quality color, access to a personal colorist, the hand packing of each individual bottle that’s shipped to your door, and all the accessories that come inside your kit so you can color like a pro. The best way to get a bang for your buck is to sign up for a Color Plan so you can get 20% off your order, every order. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI had perfect color when first ordering but last order not good. I liked the original and going back I see they have changed it. My hair is more brown on roots and red on ends. Very disappointing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosdiana B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Seeing greys after 2 weeksHi, With this color order, the amount was not enough. I could not cover all my roots as I started seeing greys 2 weeks from my last color (november). I wash my hair once a week, as always. I'd like to have long lasting color and enough color for my hair. THank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHIMA K. - We’re so sorry to hear that you were unhappy with your color. Don't forget, your Color Happiness means the world to us. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not the color that was describedThe color was supposed to be a light ash brown but what it came out as was close to a dark reddish brown. Very disappointed because it isn't even close to the color described. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Washed outI have used esalon for a few months and I used my monthly color set but this month the hair color didn’t seem to stick to my hair. After the recommended time I washed it off but it didn’t seem to dye my hair at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHair. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |