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Color Set
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66,637 Verificado Comentarios de clientes |
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Gray coverageIt does not cover my gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No gray coverage at all!The last two colors I’ve received have not covered any of my gray hairs. I’m so disappointed as I’ve had good luck with this color in the past. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What is happening???First, the color bottle would not open (even when my husband used pliers on the cap) thus I had to cut it open spilling a lot of it down the sink. Next, the Developer was runny and not the rich conditioning feel of past Developers. I went ahead and applied to my hair, The color came out OK and will hopefully not fade quickly. Please let me know if you have changed formula! This is NOT what I have experienced the last 6 years!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLavonne - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DisappointedExtremely disappointed this time. I've had excellent results the last couple years with this product but this time not only did the color not come close but I ran out of the product during the process. Needless to say, I'll start shopping around 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It use to last so much longer….what happened??I have been an esalon customer for many years (>5). Recently there has been a change, Color that use to last 6-8wks now fades very quickly (in about 1-2 wks) and my grey coverage is dismal. I am not a happy customer 😕 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarci - Thank you for sharing your feedback with us. We apologise for the disappointing experience you had and for the inconvenience this has caused. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! We have emailed you to help you further, and we thank you for being such a loyal customer! |
Wrong colorWrong color and it exploded all over the counter and cat walked through it. A real mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShellee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour was sadColour this time was very dull had no shine to it made my hair feel likeit was wire. I've put a treatment in and still feels dead. Colour was very flat. My hair normally glows after using your product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
They Don’t Listen to The Requested Color!I did not approve your color changes😁. Please call me, no more emails! Call the client! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you shortly to get this resolved for you. We appreciate you reaching out! |
Just used color todayPlus is soft shiny healthy looking hair, minus is color is too dark brown & way too many reddish tints still in , difficult to get the soft ash light brown that I'm seeking, is it possible for you to tweek the color, I hope so!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki - Thank you for sharing your experience with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and our team has emailed you to get this resolved. We appreciate you reaching out, and we hope to help you find hair perfection! |
What Happened?I guess I'm not alone when I write the color just doesn't seem to last as long as it did previously. I've read some other recent reviews indicating other customers noticed the color doesn't seem to be lasting or seem as rich and lustrous, and I agree. The last two times I've used my color kit, the color seemed to fade quite a bit and looked dull after just three weeks (previously it would last well for a full five!). I don't even wash my hair every day, so that shouldn't be a factor. I looked at my hair yesterday in the mirror, and the color seems to have faded significantly after just 2 1/2 weeks. I use all the same hair care products (for color treated hair) I always have, so nothing is different there. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for sharing your experience. We apologize for the inconvenience this has caused. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details, we hope to continue helping you find hair perfection; and thanks again for reaching us out! |