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Color Set
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66,637 Verificado Comentarios de clientes |
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Hairs ColorIt is horrible products. NO COLOR. ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white after wash my hairs. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not for me.Very strong smelling, Use in ventilated area for sure. Product is packaged nice. Expensive. If you skip months, they don't warn you when they are taking money out! Not cool. Canceled forever this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern with your Color Plan. Please let us know if there is anything else we can do to help! |
Colour not lastingI started using eSalon in April 2018, originally the colour lasted, but now it doesn't even last two weeks! They've adjusted it more than once, to make it cover the grey and last longer, but it hasn't worked. I'm happy with the actual colour that it turns out, but it doesn't last and the price has gone up - I think it's time for me to look elsewhere! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Loved the kit. Not pleased with the color.I loved how easy this kit is to use. I also like that I do t have splotches. Sadly, My color is not what I hoped for which was a chocolate Cherry. Instead I got and orange red. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cassie, We're truly sorry that our color did not come out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Formula no longer covering gray rootsI have also been a long-time customer who loved my hair color and the ease of automatic shipments. However, something has changed. The color is still beautiful, but the product is no longer covering my gray roots. I asked for my color to be adjusted to cover my roots more effectively, but the adjustment did nothing to solve the problem. I have just asked for a second adjustment to the formula. Hopefully this time it will work. I am disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
First time using this productFollowed instructions...not first time dyeing my hair so was very disappointed in the results...you can still see gray hairs and the color didn't take at all...very disappointed. Have gotten better results from a box. Will be canceling my subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process! |
Did Not Cover GrayWell, I wanted so much to love this. Just basically wasted 2 hours working on this only to take the towel off my head and see just as much gray as before. And, yes, I followed the directions to the letter. I am a seasoned home colorist, so it's not like I was working with no experience. Oh well... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark Ends Light Roots Again!Again Followed directions as directed and ended up with dark ends and light roots 😔3rd time using this product hoping for better results each time but just not happening. I even used the spay that helps for all over even color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not the color I orderedMy matte ash medium brown hair colour turned my roots into reddish brown, lighter than my own hair! Had to go and buy another brands hair color and do my roots again. Was not pleased. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVarpu H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I tried another time .Was not happyI did not like my color .I wanted to give it another try but I am not happy with it .I appreciate you giving me another chance. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |