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Color Set
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66,655 Verificado Comentarios de clientes |
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Has the Formula Changed?Have used this product since 2013. However, for the first time I have buzzing ears and a headache after dying my hair. Today is day 2 with this reaction. Has the formula changed? Is there a new ingredient? I will no longer be able to purchase this product because of this reaction. Wanted you to know - if the formula was changed I think it's important to tell people. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
Orange redMy roots are orange red after this hair dye. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Lighter than expectedDid not cover gray 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible coverage & way more red than I wantedI was very specific that I wanted to mimic my natural hair color. I included a pic and specified what was natural and what was dyed. Unfortunately what I got was closer to the dyed color. And then the dye did not fully cover my grey hairs. I could spend 1/3 of the cost at target & get a much better result, very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
can't review something i haven't usedI orderd my color on the 29 january it's been almost 2 weeks and I haven't heard a word. The event I got it for has gone by but I still want my color can you please get me out of the dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAisa J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still redDon’t want any red or orange tubes in my hair anymore. Otherwise great quality product. Washed it too fast 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Uneven results and color not as expectedI really wanted to like this color. I had previously received a color that pulled a little too red for me so my color was adjusted and more violet was added instead of red. I was excited to try this color as I love the feeling of my hair and the shine after coloring I just wasn’t happy with the actual color. This time it came out even worse! My roots area was still much too reddish orange and now the length of my hair is very very dark, almost black. I followed the directions exactly as stated and feel so unhappy I wish I could completely undo all of the color I have on my hair. The company is great, fast shipping and quick customer service but I am just very unhappy with my results. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Refund policy and productThe product color is nice but it takes only 1 week to stay in my hair. I returned the last shipment on Jan 9th and up to now a month after I haven’t got my refund on my account. I wished is they so fast on charging your cc, you also fast on returning the money of your customer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuby - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this and your returned order a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No grey coverageDoes not cover grey 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Tina, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we're so sorry to hear our adjustments to your color did not work out for you! We truly appreciate your honest feedback! Thanks for giving us a try! |
Absolutely Terrible!The color is not even close to what I asked for…it turned my hair a pinkish purple color. It’s terrible! Now I have to go get it professionally fixed. Very disappointed! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Abigail, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |